Recordings merged/missed


#1

Hello, I am using Vicidial call center suite which runs on Asterisk. I have posted this question on their platform too. But if I would really appreciate if anybody here can share his experience and ideas. My system has been working well. But now I found an issue that when I open a customer’s recording, I found that the audio belongs to some another customer. Does it happen so that recording gets created against wrong asterisk channel. I am not able to find the actual recording. When i listen to it, it belongs to some other customer, although its present against the customer information where it should be.


#2

Posting to the Vicidial forums is the correct thing to do.