Currently our salesteam uses a regular PBX. We have a small office with 15 member of the salesteam, and one manager. Each person on a own direct number.
We need to start to record the calls according to staterules, and wonder if we could set up an asterisk server that can handle that for us.
Our demands are somewhat different then the major ones in here, as we are on the second year of a four year lease deal for our lines. So IP phones are not in our demands at the moment.
What we are looking into is just getting a system that can record each and every call made and recieved, with some sort of search possibilities. What I mean is that if we for some reasson need to play of a call made say a month ago we will need to be able to search prefferabel on both day, number, time-of-day to find the actuall call, or to find the incoming call when people calls us with hidden number. If they call us with a hidden number we will track and locate the recording based on date, then time of day and maybe browse the incoming calls to find the correct one.
What kind of hardware will we need to make this work for us?
Will it be possible to make Asterisk work with leased lines?
What kind of storage is needed to record each and every call made in our callcenter for the past three months? I assume some kind of compression is used to make storage less of pain?