Realtime and Voicemail

Asterisk Asterisk Support
1

I have Asterisk 11.3.0 installed with Realtime using mySQL.

Everything now works thankfully except for voicemail when a peer is offline. I cannot find how to set this up in the extensions database as the priority doesn’t support the dialstatus parameter.

Can someone please give me a tip or resource on getting voicemail to work in this case?

Thanks,
Ryan

2

OK, another issue magically fixed itself but… there is always a but… it replaced itself, messages cannot be left for anyone and we get the following output:

[May  2 22:27:07] ERROR[2395][C-00000003]: app.c:1729 ast_lock_path_lockfile: Unable to create lock file '/var/spool/asterisk/voicemail/default/XXXXX/INBOX': Permission denied
[May  2 22:27:07] ERROR[2395][C-00000003]: app.c:1761 ast_unlock_path_lockfile: Could not unlock path '/var/spool/asterisk/voicemail/default/XXXXX/INBOX': No such file or directory
[May  2 22:27:11] ERROR[2395][C-00000003]: app_voicemail.c:6557 leave_voicemail: Unable to create message file: Permission denied
[May  2 22:27:11] ERROR[2395][C-00000003]: cdr_csv.c:304 csv_log: Unable to re-open master file /var/log/asterisk//cdr-csv//Master.csv : Permission denied

The folder ‘/var/spool/asterisk/voicemail/default/XXXXX/INBOX’ has the following permissions:

total 16
drwxr-xr-x 4 root root 4096 Apr 30 15:29 .
drwxr-xr-x 5 root root 4096 Apr 30 15:29 ..
drwxr-xr-x 2 root root 4096 Apr 30 15:29 INBOX
drwxr-xr-x 2 root root 4096 Apr 30 15:29 tmp

So I ran ‘chmod 777 INBOX’, the folder now has the following permissions:

drwxr-xr-x 4 root root 4096 Apr 30 15:29 .
drwxr-xr-x 5 root root 4096 Apr 30 15:29 ..
drwxrwxrwx 2 root root 4096 Apr 30 15:29 INBOX
drwxr-xr-x 2 root root 4096 Apr 30 15:29 tmp

Now messages still cannot be left and we get this error:

[May  2 22:39:29] ERROR[2418][C-00000004]: app_voicemail.c:6557 leave_voicemail: Unable to create message file: Permission denied
[May  2 22:39:29] ERROR[2418][C-00000004]: cdr_csv.c:304 csv_log: Unable to re-open master file /var/log/asterisk//cdr-csv//Master.csv : Permission denied

Does anyone know what to do to resolve this?

3

Looks like Asterisk isn’t running as root, but the permissions on the assorted directories are expecting it to be. Either run Asterisk as root or chown -R the appropriate directory trees to the user that Asterisk is running as.

4

Thanks for the reply jsharp,
I rebooted the machine and it started working, tells me I may have somehow restarted Asterisk under another user by accident? Not sure how I would have done that but stranger things have happened.

Thanks again