Hello!
I use Asterisk version 14.2.1
There are lines with operators.
When the call comes in, the operator status
Local / 7775 @ queue_local from SIP / 00156578aebe) with penalty 3 (ringinuse disabled) (dynamic) (in call) (Busy) has taken 6 calls (last was 33 secs ago)
In the queue settings ringinus = no. (It is very important that the operator does not receive a second call if the operator is busy)
But if the operator translates the call to another subscriber, then we get this picture
Local / 7775 @ queue_local from SIP / 00156578aebe) with penalty 3 (ringinuse disabled) (dynamic) (in call) (Not in use) has 7 calls (last was 22 secs ago)
It turns out that the operator is already free and is ready to receive a new call, but can not do so until the newly transferred call is completed.
How to solve this problem?