Hello list !
I have some configuration issues with queues, but I’m sure they are minor and for someone who has already configured queues it could be trivial.
This is my queue configuration :
[VC_support_queue]
musicclass = default
strategy = ringall
timeout = 20
retry = 5
wrapuptime=15
autofill=yes
autopause=no
maxlen = 0
setinterfacevar=yes
announce-frequency = 0
periodic-announce-frequency=0
announce-holdtime = no
; announce-round-seconds = 10
; queue-thankyou=
;queue-youarenext = queue-youarenext
;queue-thereare = queue-thereare
;queue-callswaiting = queue-callswaiting
;queue-holdtime = queue-holdtime
;queue-minutes = queue-minutes
;queue-seconds = queue-seconds
;queue-thankyou = queue-thankyou
;queue-lessthan = queue-less-than
;queue-reporthold = queue-reporthold
;periodic-announce = queue-periodic-announce
; monitor-format = gsm|wav|wav49
; monitor-type = MixMonitor
joinempty = strict
; leavewhenempty = yes
eventwhencalled = no
; QueueMemberStatus
eventmemberstatus = no
reportholdtime = no
ringinuse = no
memberdelay = 0
; timeoutrestart = no
member => SIP/VCsupport,1,Jonas
member => Agent/VCjoeri,2,Joeri
Problem :
When a caller calls in and there is someone available in the queue, there is no music-on-hold while the caller waits (although I have musicclass = default). When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, no ringtone… (this is a SIP-channel)
Thank you for pointing out the misconfiguration.
Kind regards,
Jonas.