I am actually having a big problem with Agents/Queues.
We are using this feature as a “follow-me”.
Please can call 1711 to login and enter their actual extension (1111) followed by their divert number (mobile for example).
When someone calls the extension 1111, the asterisk see that the agent is logged in with the mobile number and transfers the call to the mobile.
From here, all is ok … RTP debugging shows SEND and GOT packets, both phones are ok, mobile is ringing.
But as soon as mobile answers, RTP debug show only GOT packets.
So we can conclude that voice is not going throught correctly.
We made many traces, 2 of our 1.4.13 asterisk have this issue while our 1.2 asterisk is working fine with the feature.
Is someone having the same issue ? Is it considered as a known bug ? Is there a solution ? This is quite urgent because my company needs the follow-me feature to forward office extensions to home extensions when needed.
Hope you’ll be able to help me. Thank you very much !