Queue RingAll Strategy Report

Asterisk Asterisk Support
1

Hi,

I’m having an issue with the Queue reports which has RingAll strategy as the beow scenario.

If I have a queue with RingAll strategy and this queue has 4 agents, once the queue receive a call and one of the 4 agents answers.
In the queue reports shows 4 lines (1 answered call and 3 no answer) which increase the no answer lines.
And that is not accurate it should only shows one line with the answered call.

Is there any change I can do to resolve this issue?

Best Regards,
Sohaib Eltantawi

2

What “Queue reports” are you referring to?

3

From the CDR reports, I download the csv file and it shows that.

4

On Thursday 31 October 2024 at 10:02:31, sohaib via Asterisk Community wrote:

From the CDR reports, I download the csv file and it shows that.

Have you created the dialplan for this system yourself, or are you using
something such as FreePBX or Issabel on top of Asterisk?

Antony.

–
“Can you keep a secret?”
“Well, I shouldn’t really tell you this, but… no.”

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5

I’m using Issabel.

6

On Thursday 31 October 2024 at 10:22:07, sohaib via Asterisk Community wrote:

I’m using Issabel.

In that case you should really ask your questions of the Issabel people at

They took Asterisk and built an entire system around it.

Asking here on the Asterisk forum is like asking a car engine manufacturer how
the sunroof works.

Antony.

–
Software development can be quick, high quality, or low cost.

The customer gets to pick any two out of three.

                                               Please reply to the list;
                                                     please *don't* CC me.
7

Thanks dear for your response, I’ll contact Issabel support.