I am new to asterisk and I am looking to use asterisk as the phone system in the small business.
Is it possible to setup a system such that when a client calls 1 phone number (which is related to the asterisk server), they will get a list of options to talk to someone (press 1 for sales, press 2 for tech support, press 3 for customer support, etc.)? Then, when the client chooses an option, asterisk will route the call to the agent’s cell phone or office phone? The cell phone would be used in the event the agent needs to work from home. Also, would asterisk be able to call multiple agent’s phone at the same time until one agents picks up?
I am looking to integrate asterisk with vTiger and if this system is possible, then that would be a perfect fit!