Provision cisco 7960g with switchvox

I have been trying to provision the cisco 7960g with switchvox and have been unsuccessful. I upgraded the firmware to sip using image version pos3-08-0-00. The phone comes up with the line1 name but the icon shows a phone with an x next to it. I am unable to call to it. When I check the switchvox diagnostic it shows that it can ping the phone but the extension is unreachable. I have telnetted to the phone and ran the following commands:

debug xml-vars
debug xml-events
erase protflash

the results of the erase protflash is:

[06:54:59:34774] Parse error: string too big (9,12)
[06:54:59:34774] Default error: Name: [DSPLoadID] Value: [4.0(2.0)[A0]] rc:1
[06:54:59:34775] %I100 No errors
[06:54:59:34776] %W350 unprovisioned proxy_backup
[06:54:59:34776] %W351 unprovisioned proxy_emergency
[06:54:59:34777] %W362 No Valid Line Names Provisioned
[06:54:59:34791] Protocol Platform Area has changed
[06:54:59:34792] Programming Flash Config ROM
SIP Phone> [06:55:01:34997] —LIST—
[06:55:01:34997] href=basic
[06:55:01:34997] card=status
[06:55:01:34997] icon=WAIT
[06:55:01:34998] status=Configuring IP
[06:55:01:34998] ------
[06:55:01:34999] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:02:35001] —LIST—
[06:55:02:35001] href=basic
[06:55:02:35002] card=status
[06:55:02:35002] icon=WAIT
[06:55:02:35002] status=Configuring IP
[06:55:02:35003] ------
[06:55:02:35003] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:02:35005] DHCPStop: Cancelling DHCP timer type: 1
[06:55:02:35005] DHCPComputeUsrCFGFileName: Computed name: SIP000F24AA947F.cnf
[06:55:02:35006] DHCPStart: Adding DHCP timer type :0,
[06:55:08:35616] DHCPTimeout: Entry 0
[06:55:08:35616] DHCPReq: Msg Type (522492) Added Timer(1)
[06:55:08:35617] DHCPRcv: Received DHCPOFFER message, DHCPState 1
[06:55:08:35617] DHCPRcv: state == INIT; MsgType == DHCPOFFER
[06:55:08:35618] DHCPRcv: Cancelling DHCP timer 1
[06:55:08:35618] DHCPRcv: Adding DHCP timer
[06:55:08:35619] DHCPRcv: Received DHCPOFFER message, DHCPState 3
[06:55:08:35619] DHCPRcv: state == INIT_REBOOT or REQUESTING; MsgType == DHCPOFF
ER
[06:55:08:35620] DHCPRcv: Received DHCPACK message, DHCPState 3
[06:55:08:35621] DHCPRcv: state == INIT_REBOOT or REQUESTING; MsgType == DHCPACK
[06:55:08:35621] DHCPRcv: Cancelling DHCP timer
[06:55:08:35622] DHCPRcv: Got DHCPACK message, but socket is closed. Discarding

[06:55:08:35623] —LIST—
[06:55:08:35623] href=basic
[06:55:08:35623] card=status
[06:55:08:35624] icon=WAIT
[06:55:08:35624] status=Requesting Configuration
[06:55:08:35624] ------
[06:55:08:35625] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:08:35628] TFTP: Request file:SIPDefault.cnf from: <172.16.200.33>
[06:55:08:35629] TFTP: File received successfully!
[06:55:08:35631] %W350 unprovisioned proxy_backup
[06:55:08:35632] %W351 unprovisioned proxy_emergency
[06:55:08:35633] %W362 No Valid Line Names Provisioned
[06:55:08:35644] TFTP: Request file:SIP000F24AA947F.cnf from: <172.16.200.33>
[06:55:08:35645] TFTP: File received successfully!
[06:55:08:35647] %W350 unprovisioned proxy_backup
[06:55:08:35648] %W351 unprovisioned proxy_emergency
[06:55:08:35661] upgrade_check(P0S3-08-9-00)
[06:55:09:35730] %I100 No errors
[06:55:09:35731] %W350 unprovisioned proxy_backup
[06:55:09:35731] %W351 unprovisioned proxy_emergency
[06:55:09:35743] Protocol Platform Area has changed
[06:55:09:35744] DHCP Area has changed
[06:55:09:35744] Programming Flash Config ROM
[06:55:09:35747] —LIST—
[06:55:09:35747] href=basic
[06:55:09:35748] card=status
[06:55:09:35748] icon=WAIT
[06:55:09:35748] status=Booting DSP
[06:55:09:35749] ------
[06:55:09:35762] —LIST—
[06:55:09:35762] href=basic
[06:55:09:35763] card=skidle
[06:55:09:35763] ------
[06:55:09:35765] —LIST—
[06:55:09:35765] href=basic
[06:55:09:35765] card=status
[06:55:09:35766] icon=
[06:55:09:35766] status=
[06:55:09:35766] ------
[06:55:09:35767] —LIST—
[06:55:09:35767] href=basic
[06:55:09:35768] card=status
[06:55:09:35768] icon=
[06:55:09:35768] status=Your current options
[06:55:09:35769] ------
[06:55:09:35774] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:09:35776] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=skidle
[06:55:09:35779] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:09:35780] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:09:35784] —LIST—
[06:55:09:35784] href=basic
[06:55:09:35785] card=bphome
[06:55:09:35785] dnd=
[06:55:09:35785] cfwd=CFwdALL
[06:55:09:35786] ------
[06:55:09:35786] —LIST—
[06:55:09:35787] href=basic
[06:55:09:35787] card=status
[06:55:09:35787] icon=
[06:55:09:35788] status=Your current options
[06:55:09:35788] ------
[06:55:09:35789] —LIST—
[06:55:09:35789] href=basic
[06:55:09:35789] card=exbackground
[06:55:09:35790] image=http://ny/logo.bmp
[06:55:09:35790] ------
[06:55:10:35809] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=bphome
[06:55:10:35812] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=status
[06:55:10:35814] XML Event: href=basic, event=(null), target=(null), action=(nul
l), card=exbackground
[06:55:10:35830] TFTP: Request file:RINGLIST.DAT from: <172.16.200.33>
[06:55:10:35831] TFTP: Request file:dialplan.xml from: <172.16.200.33>
[06:55:10:35832] TFTP: File received successfully!
[06:55:10:35834] TFTP: File received successfully!

Below are the config files i have for the phone.

SIPDefault.cnf

SIP Default Generic Configuration File

Image Version

image_version: P0S3-08-9-00

Proxy Server

proxy1_address: “172.16.220.2” ; Can be dotted IP or FQDN
proxy2_address: “” ; Can be dotted IP or FQDN
proxy3_address: “” ; Can be dotted IP or FQDN
proxy4_address: “” ; Can be dotted IP or FQDN
proxy5_address: “” ; Can be dotted IP or FQDN
proxy6_address: “” ; Can be dotted IP or FQDN

Proxy Server Port (default - 5060)

proxy1_port: 5060
proxy2_port: 5060
proxy3_port: 5060
proxy4_port: 5060
proxy5_port: 5060
proxy6_port: 5060

Proxy Registration (0-disable (default), 1-enable)

proxy_register: 1

Phone Registration Expiration [1-3932100 sec] (Default - 3600)

timer_register_expires: 3600

Codec for media stream (g711ulaw (default), g711alaw, g729a)

preferred_codec: g711ulaw

TOS bits in media stream [0-5] (Default - 5)

tos_media: 5

Inband DTMF Settings (0-disable, 1-enable (default))

dtmf_inband: 1

Out of band DTMF Settings (none-disable, avt-avt enable (default), avt_always - always avt )

dtmf_outofband: avt

DTMF dB Level Settings (1-6dB down, 2-3db down, 3-nominal (default), 4-3db up, 5-6dB up)

dtmf_db_level: 3

SIP Timers

timer_t1: 500 ; Default 500 msec
timer_t2: 4000 ; Default 4 sec
sip_retx: 10 ; Default 10
sip_invite_retx: 6 ; Default 6
timer_invite_expires: 180 ; Default 180 sec

####### New Parameters added in Release 2.0 #######

Dialplan template (.xml format file relative to the TFTP root directory)

dial_template: dialplan

TFTP Phone Specific Configuration File Directory

tftp_cfg_dir: “” ; Example: ./sip_phone/

Time Server (There are multiple values and configurations refer to Admin Guide for Specifics)

sntp_server: “” ; SNTP Server IP Address
sntp_mode: directedbroadcast ; unicast, multicast, anycast, or directedbroadcast (default)
time_zone: EST ; Time Zone Phone is in
dst_offset: 1 ; Offset from Phone’s time when DST is in effect
dst_start_month: April ; Month in which DST starts
dst_start_day: “” ; Day of month in which DST starts
dst_start_day_of_week: Sun ; Day of week in which DST starts
dst_start_week_of_month: 1 ; Week of month in which DST starts
dst_start_time: 02 ; Time of day in which DST starts
dst_stop_month: Oct ; Month in which DST stops
dst_stop_day: “” ; Day of month in which DST stops
dst_stop_day_of_week: Sunday ; Day of week in which DST stops
dst_stop_week_of_month: 8 ; Week of month in which DST stops 8=last week of month
dst_stop_time: 2 ; Time of day in which DST stops
dst_auto_adjust: 1 ; Enable(1-Default)/Disable(0) DST automatic adjustment
time_format_24hr: 0 ; Enable(1 - 24Hr Default)/Disable(0 - 12Hr)

Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control)

dnd_control: 0 ; Default 0 (Do Not Disturb feature is off)

Caller ID Blocking (0-disbaled, 1-enabled, 2-disabled no user control, 3-enabled no user control)

callerid_blocking: 0 ; Default 0 (Disable sending all calls as anonymous)

Anonymous Call Blocking (0-disabled, 1-enabled, 2-disabled no user control, 3-enabled no user control)

anonymous_call_block: 0 ; Default 0 (Disable blocking of anonymous calls)

DTMF AVT Payload (Dynamic payload range for AVT tones - 96-127)

dtmf_avt_payload: 101 ; Default 101

Sync value of the phone used for remote reset

sync: 1 ; Default 1

####### New Parameters added in Release 2.1 #######

Backup Proxy Support

proxy_backup: “172.16.220.2” ; Dotted IP of Backup Proxy
proxy_backup_port: 5060 ; Backup Proxy port (default is 5060)

Emergency Proxy Support

proxy_emergency: “” ; Dotted IP of Emergency Proxy
proxy_emergency_port: 5060 ; Emergency Proxy port (default is 5060)

Configurable VAD option

enable_vad: 0 ; VAD setting 0-disable (Default), 1-enable

####### New Parameters added in Release 2.2 ######

NAT/Firewall Traversal

nat_enable: 0 ; 0-Disabled (default), 1-Enabled
nat_address: “” ; WAN IP address of NAT box (dotted IP or DNS A record only)
voip_control_port: 5060 ; UDP port used for SIP messages (default - 5060)
start_media_port: 16384 ; Start RTP range for media (default - 16384)
end_media_port: 32766 ; End RTP range for media (default - 32766)
nat_received_processing: 0 ; 0-Disabled (default), 1-Enabled

Outbound Proxy Support

outbound_proxy: “” ; restricted to dotted IP or DNS A record only
outbound_proxy_port: 5060 ; default is 5060

####### New Parameter added in Release 3.0 #######

Allow for the bridge on a 3way call to join remaining parties upon hangup

cnf_join_enable : 1 ; 0-Disabled, 1-Enabled (default)

####### New Parameters added in Release 3.1 #######

Allow Transfer to be completed while target phone is still ringing

semi_attended_transfer: 1 ; 0-Disabled, 1-Enabled (default)

Telnet Level (enable or disable the ability to telnet into the phone)

telnet_level: 2 ; 0-Disabled (default), 1-Enabled, 2-Privileged

####### New Parameters added in Release 4.0 #######

XML URLs

services_url: “” ; URL for external Phone Services
directory_url: “” ; URL for external Directory location
logo_url: “” ; URL for branding logo to be used on phone display

HTTP Proxy Support

http_proxy_addr: “” ; Address of HTTP Proxy server
http_proxy_port: 80 ; Port of HTTP Proxy Server (80-default)

Dynamic DNS/TFTP Support

dyn_dns_addr_1: “” ; restricted to dotted IP
dyn_dns_addr_2: “” ; restricted to dotted IP
dyn_tftp_addr: “” ; restricted to dotted IP

Remote Party ID

remote_party_id: 0 ; 0-Disabled (default), 1-Enabled

####### New Parameters added in Release 4.4 #######

Call Hold Ringback (0-off, 1-on, 2-off with no user control, 3-on with no user control)

call_hold_ringback: 0 ; Default 0 (Call Hold Ringback feature is off)

####### New Parameters added in Release 6.0 #######

Dialtone Stutter for MWI

stutter_msg_waiting: 0 ; 0-Disabled (default), 1-Enabled

RTP Call Statistics (SIP BYE/200 OK message exchange)

call_stats: 0 ; 0-Disabled (default), 1-Enabled

SIPMAC.cnf

SIP Configuration Generic File

Line 1 appearance

line1_name: x391

Line 1 Registration Authentication

line1_authname: 391

Line 1 Registration Password

line1_password: "abc"
proxy1_address : 172.16.220.2
proxy1_port : 5060

Line 2 appearance

line2_name: football

Line 2 Registration Authentication

line2_authname: “UNPROVISIONED”

Line 2 Registration Password

line2_password: “UNPROVISIONED”

Phone Label (Text desired to be displayed in upper right corner)

phone_label: “”; Has no effect on SIP messaging

Line 1 Display Name (Display name to use for SIP messaging)

line1_displayname: “User ID”

Line 2 Display Name (Display name to use for SIP messaging)

line2_displayname: “”

Phone Prompt (The prompt that will be displayed on console and Telnet)

phone_prompt: “SIP Phone”; Limited to 15 characters (Default - SIP Phone)

Phone Password (Password to be used for console or Telnet login)

phone_password: “cisco”; Limited to 31 characters (Default - cisco)

User classification used when Registering [ none (default), phone, ip ]

user_info: phone

any help is really appreciated. thank you.