Hi !
First, sorry for my english, if you don’t understand, let me know I will try to clarify…
We are using a Asterisk to manage our Sip calls, but a portion of those calls need to be processed through a IVR server.
Some of those calls need to perform a 3-steps transfer, so we need to keep a link with the call while doing the transfer, so we are doing an attended transfer (for some person, it is known as a two legs transfer, a ReferJoin transfer, a consultative transfer or a TBCT [two-B-Channels-Transfer]). When I try to perform this, Asterisk is sending the Ok then it is doing the transfer, so from my IVR server, I never get the information on what happened to the call.
Some could say I can do a bridge transfer to keep the call all the time but we need to clear the channels on the IVR server absolutely.
I am newbie on the Asterisk server. I would provide all the information you need to help me. I am a little lost…
Thank you,
Geneviève