Well i am at a stumbling block, we have implemented asterisk and aheeva in a call center enviorment down in Panama City, Panama. We are expieriencing some of the following:
- Very bad voice quality, with static on the line, calls sometimes sounds like it is muted in spots.
- Not getting “ring back” from AIX softphones for every call. Some calls get ringback to know if the phone is being dialed but most do not.
- Both called parties and calling parties have to say “hello” several times before the call can actually be heard.
- just overall, a bad expierience with VOIP and asterisk in general.
Now, i understand that there are many many many installations of asterisk in production enviorments however, i cant imagine anyone being able to run a successful call center with this type of voice quality.
Our system is as follows:
Asterisk, is connected to a standard 2mb iinternet connection and the VOIP traffic is being terminated in miami. We have a cosco 2801 series router and a firewall on our network. Pretty standard equipment.
Now, all that being said i have aheeva and my local internet service provider pointing fingers at one another saying its “their” fault… What we have done so far for troubleshooting is put a standard analog VOIP gateway on the internet connection and used a standard “analog” phone to place calls. The call quality for this call is better, however it isnt nearly as good as standard TDM circuits. Not sure, what to expect as far as “true call quality”
If anyone can lead me in the correct direction, i would really appriciate it.