I am a newbie to Asterisk and have only been working with it for a month and I must say that it is far superior to any other telephone system that I have ever worked with!!
I am trying to pre append the incoming caller ID so that we know which number was dialled, we are running Asterisk 18.104.22.168 and a HP DL 360 and a TDM411P on CentOS 4.
So far Asterisk has been great what we are trying to achieve is this:
7 Telephone Agents all responding to one Queue. 10 DID numbers coming into the one queue. When the agent see’s on their display the CLI we would want it to say SUPPORT: XXXXXXXX or SALES: XXXXXXXX
I am sure this is possible however I am unable to find any postings here that relate to this.