Polycom 501 can't dial anything

I can’t make outbound calls with my Polycom 501, called extension 101, but it will accept incoming. On outgoing I get a fast busy. Asterisk works fine on another type of extension a softphone, X-Lite. The output from sip debug when I press any key on the Polycom and dial:

[code]<-- SIP read from 192.168.0.179:5060:
SUBSCRIBE sip:101@192.168.0.2:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.179;branch=z9hG4bKc49dd8af7703ACD0
From: “Allan” sip:101@192.168.0.2;tag=DBD79351-CB2EA21C
To: sip:101@192.168.0.2:5060
CSeq: 1 SUBSCRIBE
Call-ID: e5a10655-e8eca00b-a008124e@192.168.0.179
Contact: sip:101@192.168.0.179
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Event: line-seize
Call-Info: sip:192.168.0.2;appearance-index=1
User-Agent: PolycomSoundPointIP-SPIP_501-UA/1.6.3.0067
Max-Forwards: 70
Expires: 30
Content-Length: 0

— (14 headers 0 lines)—
Creating new subscription
Sending to 192.168.0.179 : 5060 (no NAT)
Found peer '101’
Transmitting (no NAT) to 192.168.0.179:5060:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.179;branch=z9hG4bKc49dd8af7703ACD0;received=192.168.0.179
From: “Allan” sip:101@192.168.0.2;tag=DBD79351-CB2EA21C
To: sip:101@192.168.0.2:5060;tag=as0462fab2
Call-ID: e5a10655-e8eca00b-a008124e@192.168.0.179
CSeq: 1 SUBSCRIBE
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Contact: sip:101@192.168.0.2
WWW-Authenticate: Digest algorithm=MD5, realm=“asterisk”, nonce="76bda117"
Content-Length: 0


Scheduling destruction of SIP dialog ‘e5a10655-e8eca00b-a008124e@192.168.0.179’ in 32000 ms (Method: SUBSCRIBE)
australia*CLI>
<-- SIP read from 192.168.0.179:5060:
SUBSCRIBE sip:101@192.168.0.2:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.179;branch=z9hG4bK54bdcfbaA07B31A7
From: “Allan” sip:101@192.168.0.2;tag=DBD79351-CB2EA21C
To: sip:101@192.168.0.2:5060
CSeq: 2 SUBSCRIBE
Call-ID: e5a10655-e8eca00b-a008124e@192.168.0.179
Contact: sip:101@192.168.0.179
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Event: line-seize
Call-Info: sip:192.168.0.2;appearance-index=1
User-Agent: PolycomSoundPointIP-SPIP_501-UA/1.6.3.0067
Authorization: Digest username=“101”, realm=“asterisk”, nonce=“76bda117”, uri=“sip:101@192.168.0.2:5060”, response=“6066c83e2faef5eb1c782d3d59213292”, algorithm=MD5
Max-Forwards: 70
Expires: 30
Content-Length: 0

— (15 headers 0 lines)—
Found peer '101’
Looking for 101 in from-101 (domain 192.168.0.2)
Transmitting (no NAT) to 192.168.0.179:5060:
SIP/2.0 489 Bad Event
Via: SIP/2.0/UDP 192.168.0.179;branch=z9hG4bK54bdcfbaA07B31A7;received=192.168.0.179
From: “Allan” sip:101@192.168.0.2;tag=DBD79351-CB2EA21C
To: sip:101@192.168.0.2:5060;tag=as0462fab2
Call-ID: e5a10655-e8eca00b-a008124e@192.168.0.179
CSeq: 2 SUBSCRIBE
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Contact: sip:101@192.168.0.2
Content-Length: 0[/code]
And the pertinent information from extensions.conf

[from-101] exten => _X.,1,Answer exten => _X.,2,Wait(2) exten => _X.,3,Playback(tt-monkeys) exten => _X.,4,Hangup exten => 200,1,Dial(SIP/200,,r)
and sip.conf

[101] username=101 type=friend secret=4234 record_out=Adhoc record_in=Adhoc qualify=yes port=5060 nat=never mailbox=101@device host=dynamic dtmfmode=rfc2833 context=from-101 canreinvite=no callerid=Allan Wilson <101>
It shows the phone is communicating correctly

australia*CLI> sip show peers Name/username Host Dyn Nat ACL Port Status 200/200 192.168.0.158 D 8922 OK (102 ms) 101/101 192.168.0.179 D 5060 OK (70 ms) 2 sip peers [2 online , 0 offline]
In the sip settings on the Polycom I have the ip address of asterisk as the host and 5060 for the port and have the same things set for outbound settings. Any ideas or examples of others using this phone. Thanks for any help.

Allan

I discovered my problem, I had to change the type in line one settings to private. Now it works great.

Allan

Good info thanks I had the same problem on my IP Station 4000

Polycom didn’t even include the default usernames/passwords in the included documentation. very very poor.