Phone Line Continually Busy

Hi everyone,

I’m an IT manager in Edmonton, and I’ve taken over for someone who set up an Asterix server in our office (I’ve not worked with Asterix in the past).

Currently, one of our phone lines is supposed to route to an answering service, but it keeps ringing busy when dialed (this is not supposed to happen). According to the previous IT Manager, the line was set up differently than the other lines we have, and I need to program it so that it routes to voice mail instead of continually giving a busy signal.

Any help or insight you could provide for me would be greatly appreciated. I’ll be happy to supply any details I need to.