Phantom calls not disconnecting


#1

I have a problem with the outbound campaign, the predictive dialler makes calls and creates phantoms like is supposed too, however some of the phantoms do not hang up and remains active therefore congesting the channels.it creates and is not assigned to any location I now have to physically do a soft hang up on phantoms that are sitting longer that 5minutes in order to free up the lines.
Is there anyone who has experienced this and found a solution.
See logs below

CallID Duration Channel Location


640831 00:35:54 10.11.2.47#Local/pogpphantomext@presence-phantomextension-9e95,1 6454
642670 00:22:10 10.11.2.47#Local/pogpphantomext@presence-phantomextension-3d65,1 6049
642975 00:20:05 10.11.2.47#Local/pogpphantomext@presence-phantomextension-53de,1 none
643011 00:19:50 10.11.2.47#SIP/Stitch-0a8c23b0 6457
643047 00:19:19 10.11.2.47#SIP/Stitch-09d523b0 6033
643071 00:19:08 10.11.2.47#Local/pogpphantomext@presence-phantomextension-6669,1 none
643075 00:19:06 10.11.2.47#Local/pogpphantomext@presence-phantomextension-1e7e,1 none
643097 00:18:50 10.11.2.47#Local/pogpphantomext@presence-phantomextension-5b78,1 none
643188 00:18:02 10.11.2.47#Local/pogpphantomext@presence-phantomextension-827a,1 none
643192 00:17:59 10.11.2.47#Local/pogpphantomext@presence-phantomextension-94be,1 none
643196 00:17:57 10.11.2.47#Local/pogpphantomext@presence-phantomextension-7336,1 none
643219 00:17:50 10.11.2.47#Local/pogpphantomext@presence-phantomextension-733c,1 none

643259 00:17:27 10.11.2.47#Local/pogpphantomext@presence-phantomextension-c21f,1 6191
643270 00:17:21 10.11.2.47#Local/pogpphantomext@presence-phantomextension-36cf,1 6184
643381 00:16:32 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b5b9,1 6469
643454 00:16:04 10.11.2.47#Local/pogpphantomext@presence-phantomextension-aa60,1 none
643487 00:15:53 10.11.2.47#Local/pogpphantomext@presence-phantomextension-a619,1 none
643496 00:15:48 10.11.2.47#Local/pogpphantomext@presence-phantomextension-057d,1 none
643518 00:15:39 10.11.2.47#Local/pogpphantomext@presence-phantomextension-3cc4,1 none
643541 00:15:30 10.11.2.47#Local/pogpphantomext@presence-phantomextension-8a71,1 none
643634 00:14:52 10.11.2.47#Local/pogpphantomext@presence-phantomextension-1285,1 none
643699 00:14:26 10.11.2.47#Local/pogpphantomext@presence-phantomextension-5f02,1 none
643842 00:13:50 10.11.2.47#Local/pogpphantomext@presence-phantomextension-d88f,1 none
643910 00:13:28 10.11.2.47#Local/pogpphantomext@presence-phantomextension-2a66,1 none
643990 00:12:55 10.11.2.47#Local/pogpphantomext@presence-phantomextension-1d53,1 none
644039 00:12:38 10.11.2.47#Local/pogpphantomext@presence-phantomextension-f077,1 none
644072 00:12:26 10.11.2.47#Local/pogpphantomext@presence-phantomextension-ebdf,1 none
644094 00:12:20 10.11.2.47#Local/pogpphantomext@presence-phantomextension-5ce5,1 6461
644098 00:12:16 10.11.2.47#SIP/Stitch-0a5122f0 6461
644127 00:12:04 10.11.2.47#Local/pogpphantomext@presence-phantomextension-45d1,1 none
644148 00:11:50 10.11.2.47#Local/pogpphantomext@presence-phantomextension-c452,1 none
644158 00:11:46 10.11.2.47#Local/pogpphantomext@presence-phantomextension-df0d,1 6087
644188 00:11:35 10.11.2.47#Local/pogpphantomext@presence-phantomextension-d198,1 none
644198 00:11:29 10.11.2.47#Local/pogpphantomext@presence-phantomextension-8566,1 none
644200 00:11:28 10.11.2.47#Local/pogpphantomext@presence-phantomextension-43cb,1 6015
644206 00:11:24 10.11.2.47#SIP/Stitch-0a29eb90 6009
644218 00:11:17 10.11.2.47#Local/pogpphantomext@presence-phantomextension-0033,1 6042
644219 00:11:17 10.11.2.47#Local/pogpphantomext@presence-phantomextension-04e1,1 6429
644222 00:11:15 10.11.2.47#SIP/Stitch-09230480 6209
644230 00:11:11 10.11.2.47#SIP/Stitch-09626ca8 6429
644234 00:11:10 10.11.2.47#SIP/Stitch-09bcbdb0 6190
644240 00:11:07 10.11.2.47#SIP/Stitch-09f472a0 6210
644254 00:11:03 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b034,1 none
644259 00:11:00 10.11.2.47#SIP/Stitch-0952a990 6041
644261 00:10:59 10.11.2.47#Local/pogpphantomext@presence-phantomextension-6597,1 6023
644268 00:10:55 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b002,1 6449
644289 00:10:48 10.11.2.47#Local/pogpphantomext@presence-phantomextension-69cc,1 none
644296 00:10:46 10.11.2.47#Local/pogpphantomext@presence-phantomextension-5faf,1 6501
644304 00:10:38 10.11.2.47#Local/pogpphantomext@presence-phantomextension-6f06,1 none
644323 00:10:28 10.11.2.47#Local/pogpphantomext@presence-phantomextension-dc37,1 none
644350 00:10:16 10.11.2.47#Local/pogpphantomext@presence-phantomextension-519e,1 none
644364 00:10:09 10.11.2.47#Local/pogpphantomext@presence-phantomextension-467b,1 none
644397 00:09:56 10.11.2.47#Local/pogpphantomext@presence-phantomextension-7a03,1 none
644458 00:09:30 10.11.2.47#SIP/Stitch-095c4f60 6046
644520 00:09:02 10.11.2.47#Local/pogpphantomext@presence-phantomextension-428b,1 none
644571 00:08:33 10.11.2.47#Local/pogpphantomext@presence-phantomextension-61cb,1 6090
644590 00:08:24 10.11.2.47#Local/pogpphantomext@presence-phantomextension-9f06,1 none
644622 00:08:08 10.11.2.47#Local/pogpphantomext@presence-phantomextension-f677,1 6463
644623 00:08:07 10.11.2.47#Local/pogpphantomext@presence-phantomextension-97e9,1 none
644632 00:08:02 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b343,1 6505
644693 00:07:37 10.11.2.47#SIP/Stitch-0a10c9b8 6505
644712 00:07:27 10.11.2.47#Local/pogpphantomext@presence-phantomextension-30e9,1 none
644752 00:07:01 10.11.2.47#SIP/Stitch-09bb95b8 6446
644838 00:06:22 10.11.2.47#SIP/Stitch-09f3a130 6450
644887 00:06:03 10.11.2.47#Local/pogpphantomext@presence-phantomextension-99d1,1 none
644893 00:06:00 10.11.2.47#SIP/Stitch-09be5a18 6454
644933 00:05:31 10.11.2.47#SIP/Stitch-09820408 6186
644940 00:05:27 10.11.2.47#Local/pogpphantomext@presence-phantomextension-8261,1 6464
644972 00:05:11 10.11.2.47#Local/pogpphantomext@presence-phantomextension-28aa,1 6504
644979 00:05:08 10.11.2.47#SIP/Stitch-09a11cb8 6176
644980 00:05:08 10.11.2.47#Local/pogpphantomext@presence-phantomextension-843a,1 none
644984 00:05:06 10.11.2.47#SIP/Stitch-0991cb58 6036
645119 00:04:26 10.11.2.47#Local/pogpphantomext@presence-phantomextension-532e,1 none
645124 00:04:24 10.11.2.47#SIP/Stitch-092b11c8 6045
645144 00:04:10 10.11.2.47#SIP/Stitch-0a7f4e00 6451
645149 00:04:08 10.11.2.47#SIP/Stitch-09d0ada0 6464
645172 00:03:53 10.11.2.47#Local/pogpphantomext@presence-phantomextension-9a0a,1 6214
645181 00:03:48 10.11.2.47#Local/pogpphantomext@presence-phantomextension-6b86,1 none
645186 00:03:45 10.11.2.47#Local/pogpphantomext@presence-phantomextension-c033,1 none
645199 00:03:40 10.11.2.47#Local/pogpphantomext@presence-phantomextension-0d4d,1 6150
645233 00:03:17 10.11.2.47#Local/pogpphantomext@presence-phantomextension-0743,1 none
645238 00:03:12 10.11.2.47#Local/pogpphantomext@presence-phantomextension-586f,1 none
645240 00:03:09 10.11.2.47#Local/pogpphantomext@presence-phantomextension-0636,1 none
645260 00:03:00 10.11.2.47#Local/pogpphantomext@presence-phantomextension-a583,1 6013
645263 00:02:58 10.11.2.47#SIP/Stitch-0a896ae0 6452
645286 00:02:41 10.11.2.47#SIP/Stitch-a92d0498 6111
645323 00:02:19 10.11.2.47#SIP/Stitch-0a20d930 6287
645338 00:02:12 10.11.2.47#Local/pogpphantomext@presence-phantomextension-dcf0,1 none
645352 00:02:02 10.11.2.47#SIP/Stitch-09baa968 6047
645378 00:01:46 10.11.2.47#Local/pogpphantomext@presence-phantomextension-7fb8,1 6002
645381 00:01:45 10.11.2.47#SIP/Stitch-09381288 6180
645395 00:01:40 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b482,1 6006
645396 00:01:40 10.11.2.47#Local/pogpphantomext@presence-phantomextension-55a9,1 none
645399 00:01:39 10.11.2.47#Local/pogpphantomext@presence-phantomextension-5633,1 6034
645403 00:01:36 10.11.2.47#SIP/Stitch-0a1f26f8 6080
645412 00:01:28 10.11.2.47#Local/pogpphantomext@presence-phantomextension-e691,1 6189
645414 00:01:28 10.11.2.47#Local/pogpphantomext@presence-phantomextension-a6e4,1 6496
645416 00:01:25 10.11.2.47#Local/pogpphantomext@presence-phantomextension-d69c,1 6402
645418 00:01:24 10.11.2.47#SIP/Stitch-0a839568 6470
645420 00:01:22 10.11.2.47#SIP/Stitch-095cf610 6506
645425 00:01:21 10.11.2.47#Local/pogpphantomext@presence-phantomextension-fc51,1 none
645426 00:01:21 10.11.2.47#SIP/Stitch-09585cd0 6149
645427 00:01:17 10.11.2.47#SIP/Stitch-0945a370 6428
645428 00:01:17 10.11.2.47#SIP/Stitch-09e90970 6205
645434 00:01:15 10.11.2.47#Local/pogpphantomext@presence-phantomextension-2859,1 6466
645435 00:01:14 10.11.2.47#SIP/Stitch-0a716288 6020
645444 00:01:09 10.11.2.47#Local/pogpphantomext@presence-phantomextension-9fba,1 none
645449 00:01:08 10.11.2.47#Local/pogpphantomext@presence-phantomextension-ce38,1 none
645453 00:01:03 10.11.2.47#Local/pogpphantomext@presence-phantomextension-26ad,1 none
645461 00:00:57 10.11.2.47#Local/pogpphantomext@presence-phantomextension-b85b,1 none
645462 00:00:57 10.11.2.47#Local/pogpphantomext@presence-phantomextension-8b76,1 none
645463 00:00:57 10.11.2.47#SIP/Stitch-0a65e400 6028
645468 00:00:52 10.11.2.47#SIP/Stitch-0a4fcf10 6501
645469 00:00:51 10.11.2.47#SIP/Stitch-095b8218 6029
645470 00:00:50 10.11.2.47#SIP/Stitch-09a8f888 6223
645473 00:00:49 10.11.2.47#SIP/Stitch-098f96a0 6026
645478 00:00:45 10.11.2.47#Local/pogpphantomext@presence-phantomextension-a865,1 none
645482 00:00:42 10.11.2.47#SIP/Stitch-09aebf40 6460
645483 00:00:42 10.11.2.47#Local/pogpphantomext@presence-phantomextension-fc06,1 none
645484 00:00:42 10.11.2.47#SIP/Stitch-09542b98 none
645485 00:00:42 10.11.2.47#SIP/Stitch-0a1b1268 6465
645488 00:00:41 10.11.2.47#SIP/Stitch-0996ae78 none
645492 00:00:39 10.11.2.47#SIP/Stitch-0a322710 6012
645493 00:00:39 10.11.2.47#SIP/Stitch-a924fea8 none
645495 00:00:38 10.11.2.47#Local/pogpphantomext@presence-phantomextension-bc68,1 none
645497 00:00:37 10.11.2.47#SIP/Stitch-0a1bc658 none
645499 00:00:34 10.11.2.47#SIP/Stitch-0a4c9b40 none
645501 00:00:30 10.11.2.47#Local/pogpphantomext@presence-phantomextension-056b,1 none
645505 00:00:28 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-e8a9,1 none
645507 00:00:24 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-ea3e,1 none
645508 00:00:24 10.11.2.47#SIP/Stitch-09a76be0 6038
645511 00:00:23 10.11.2.47#Local/pogpphantomext@presence-phantomextension-16a5,1 6001
645513 00:00:21 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-8f90,1 none
645516 00:00:21 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-edf0,1 none
645517 00:00:20 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-aeb4,1 none
645518 00:00:20 10.11.2.47#SIP/Stitch-09cf2c58 none
645519 00:00:19 10.11.2.47#Local/pogpphantomext@presence-phantomextension-fdc0,1 6030
645520 00:00:19 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-8282,1 none
645521 00:00:19 10.11.2.47#SIP/Stitch-09dea7e0 none
645522 00:00:18 10.11.2.47#SIP/Stitch-0967dec0 none
645523 00:00:17 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-b422,1 none
645524 00:00:15 10.11.2.47#Local/pogpmakecall6449@presence-internal-cbac,1 6449
645525 00:00:15 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-810e,1 none
645526 00:00:14 10.11.2.47#SIP/Stitch-09aaeca8 6037
645528 00:00:13 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-146e,1 none
645529 00:00:13 10.11.2.47#Local/pogpmakecall6001@presence-internal-4a96,1 6001
645530 00:00:11 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-2c60,1 none
645531 00:00:10 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-5197,1 none
645532 00:00:10 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-5ccb,1 none
645533 00:00:10 10.11.2.47#Local/pogpmakecall6469@presence-internal-07df,1 6469
645534 00:00:08 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-fed1,1 none
645535 00:00:08 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-754f,1 none
645537 00:00:08 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-833a,1 none
645538 00:00:08 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-45c3,1 none
645536 00:00:08 10.11.2.47#Local/pogpmakecall6496@presence-internal-7d46,1 6496
645539 00:00:08 10.11.2.47#Local/pogpmakecall6030@presence-internal-c808,1 6030
645540 00:00:05 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-8710,1 none
645541 00:00:05 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-ea02,1 none
645542 00:00:04 10.11.2.47#SIP/Stitch-ac7fd508 none
645543 00:00:04 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-aa3d,1 none
645544 00:00:04 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-bce9,1 none
645545 00:00:03 10.11.2.47#Local/pogpphantomext@presence-phantomextension-2472,1 6462
645546 00:00:02 10.11.2.47#Local/pogpphantomext@presence-phantomextension-c847,1 none
645547 00:00:02 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-a4ea,1 none
645548 00:00:01 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-e2e6,1 none
645549 00:00:01 10.11.2.47#Local/pogpmakecall6402@presence-internal-0476,1 6402
645550 00:00:00 10.11.2.47#Local/pogppredcall@presence-outbound-bfspres8og02-1-ea87,1 none