Hello,
We have a purpose that when there is incoming call to the agent of one queue, open an url with the information of the callerId(num)
I mean, agent pick up the phone and the url is opening in his browser.
What would be the best way to accomplish this in Asterisk?
Thank you
Run an AMI client on the machine with the browser which monitors events to detect the call.
Thank you so much,
And which AMI events does I have to listen when a agent receive call, because it is up to Asterisk to choose the available agent in the queue to receive calls
I didn’t do the part of our system that did this. You basically have to look through the events and work out a combination that does give enough information.
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