No available route found


I have a problem on a new installation (xivo electra 2020.07.05),
trunk sip registered, all contexts configured,
but when I want to make an outgoing call, it doesn’t work,
with this notification in log :
Executing [failed@outcall:1] NoOp(“SIP/xxxxxxxx-0000001a”, “Failed: state AwaitRoute failed with error: no available route found”) in new stack

Is someone could help me with this issue ?


That’s a notification from your dialplan, not from Asterisk. You need to ask this of the person who wrote that dialplan.

thank you for your answer,

as indicated this is a new installation, there is no specific written dialplan

Asterisk will not work without a dialplan, which has to be written for the specific installation.

If your dialplan is being written by a GUI, you need to contact the GUI developers, or their peer support forum.

Also, new installations should use PJSIP, rather than SIP, unless there are specific contraindications. chan_sip only gets community support, so bugs may take a long time to fix, if they ever get fixed.

ok, thx again, I’ll see with the xivo forum so

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.