New to the forums, been reading for days, Learned quite a bit, I have experience with some PBX’s and Key Switches, so the terminology isn’t throwing me too much, and I have read the installation instructions so I think I am set there. This is my scenario and plan, and my confusion is with the VOIP providors.
First, I have a small technology consulting company.
I have 4 PSTN Lines 3 for voice 1 fax. So that tells me I need a 4fxo and 1fxs (correct if i am mistaken any of my assumptions)
My plan is to use * with all these great features to replace a Panasonic Digital DBS. So out of the box * with SIP phones replaces my antiquated switch. Now the confusion,
- I want inbound answered calls (receptionist) to the office to be routed/transferred to me or techs when we are working away from the office. Assume Broadband connection is always available.
- I need a busy no answer mode to forward to a cell phone (blackberry) I have searched but not aware of any VOIP client for blackbery except there Enterprise Server and pluggins and I dont want to go there.
Do I need a VOIP providor for this? My initial thought is no, but to add LCR and other features like DID and trunk outbound overflow pay as you go trunks yes. If I got VOIP providor with 5 DID’s, over two lines (Does DID over VOIP still work like tradional DID), and routed those on * to the appropiate extensions, with busy/no answer forwardind to IP phones or external numbers would that work.
Your insight and a manifesto or guidline is most appreciated, also any suggestions or experience with a VOIP vendor that fits this scenario would be appreciated.