Newbie: IVR to web interface?

Hi everyone,

Please bare with me as I’m a really green when it comes to IVR.

I currently have a web application where a user logins in and enters a 7-digit fax number where in which the web application will then fax documents to the above fax number.

I would like to have this same functionality via phone. Basically, I’m looking to do the following:

  1. A user calls into an 800 number
  2. IVR ask to input an account number and a 7-digit fax number (either DTMF or voice)
  3. Both the account number and fax number are somehow fed to a back end application (similar to the web appliction) which validates the account number
  4. If the account number is valid, the back end application faxes docs to the above fax number

What exactly am I looking for in terms of software/hardware combination?

I’m sure others have implemented something similar. Hopefully, someone can point me in the right direction.

Many thanks in advance.

AGI is your friend. Dig in that direction

another way is by putting these to a ODBC DB and do whatever …