Please bare with me as I’m a really green when it comes to IVR.
I currently have a web application where a user logins in and enters a 7-digit fax number where in which the web application will then fax documents to the above fax number.
I would like to have this same functionality via phone. Basically, I’m looking to do the following:
- A user calls into an 800 number
- IVR ask to input an account number and a 7-digit fax number (either DTMF or voice)
- Both the account number and fax number are somehow fed to a back end application (similar to the web appliction) which validates the account number
- If the account number is valid, the back end application faxes docs to the above fax number
What exactly am I looking for in terms of software/hardware combination?
I’m sure others have implemented something similar. Hopefully, someone can point me in the right direction.
Many thanks in advance.