I have different clients setup on my applications on different server instances.
e.g ClientA register on ip 192.168.1.10
ClientB register on ip 192.168.1.20
I need to hit a url of that specific client when call is answered by our agent.
e.g agent picks up the call and need the information of ClientA to popup on his screen window automatically in which application will be launched on his system/PC
1st - Hit the url when call is answered by the agent and it should be open and pop up on the agent screen
2nd - how to open the url on specific agent pc?
Please need guide or any R&D material on this.