Need help with search terms

Hey all

I feel bad for asking a newbie question like this, but I don’t even know what search terms to look for, since I don’t know what to call the type of system I’m looking for.

I have a fair amount of basic experience already with asterisk and voip. What I’m looking to do is create a system that accepts phone calls regularly from multiple people, asks them to punch in an ID number, then asks them to punch in the number of products they have sold since their last phone call, and then exports this data somehow in a simple two column database or text file.

If anyone can help me with some search terms if possible, I’d greatly appreciate it.


As far of reading the DTMF input, look for applications Background() and WaitExten(). Add Answer() and Playback() and you can put together the IVR that will take care of ID numbers and the product numbers.

For exporting data to an external database search for Asterisk database integration. There are many ways to do it. On of them is also running a dedicated Bash script inside of a dialplan.

One thing is for sure - you will have to do some custom dialplan scripting, so you will have to get your hands dirty with Asterisk details. You can start here:

Thanks for the tips! I’m looking into it now, and it’s definitely interesting.