Hi, I am using FreePBX v13 and need help with the following issue:
I have a Trunk provider (1 Trunk) with 5 DIDs and 5 channels (5 concurrent calls). I requested a 6th DID along with a 6th channel and I need that additional channel to be available only for calls to that 6th DID and not to be available for calls to any of the other 5 DIDs or from extensions mapped to the other 5 DIDs. Something like I show below:
Incoming: DIDs 1, 2, 3, 4 and 5 will use 5 channels if are called at the same time. The 6th caller calling to any of those 5 DIDs with go to voicemail or waiting call.
Incoming: DID 6 will use the 6th channel (always available for calls to that 6th DID)
Outgoing: Any extension under DIDs 1, 2, 3, 4 and 5 will occupy the 5 channels, and if another extension tries to make a 6th call they won’t be able to make the call until one of those 5 channels become available.
Outgoing: The extension under the 6th DID will always have the 6th channel available to call.
Basically I am trying to isolate 1 channel from the other 5 to be used exclusively by 1 DID (in) and 1 extension (out) that can’t afford to be unavailable.
Any help will be appreciated.