Music on hold from default to custom

taner · November 27, 2018, 6:17pm

Hello, I am with Raspberry Pi3 and Asterisk 13.14.1~dfsg-2+deb9u4 built by buildd @ testbuildd on a armv7l running

And Asterisk GUI Version 2.

I can’t find way to change the music on hold…

It’s not like Elastix?

ambiorixg12 · November 27, 2018, 6:25pm

GUI are not supported on this forum, in case you decide to install plain asterisk changes are made on /etc/asterisk/musiconhold.conf

taner · November 27, 2018, 6:36pm

Hi, how to modify /etc/asterisk/musiconhold.conf?

And in what format I will convert the auido for music on hold??
I exported from my old Elastix 8kHz mono wave.

ambiorixg12 · November 27, 2018, 6:49pm

If you are using a GUI doesnt matter what change you do on your configurations files, they will be overwritten by the GUI

david551 · November 27, 2018, 6:53pm

Asterisk GUI is not supported. Full Stop!

The preferred format for music on hold is the supported format closest to the codec you use. You can have the files in more than one format. To keep it simple, use .wav (RIFF), in 16 bit, signed linear, 8kHz, mono format.

Note that MoH will not work well with vocoder type cdecs, e.g. GSM and G.729.

basit.engg · November 27, 2018, 8:01pm

Hi Team,

I am facing a strange issue while calculating the talk time of transferred calls.

CentOS 7, Asterisk 11

My scenario is Agent 501 and 502 are part of a Queue.

1- Make inbound call that will land in Queue,

2- Agent 501 will attend the call and talk for 30 sec

3- Agent 501 will transfer call to Agent 502

4- Agent 502 will talk around 20 sec.

5- Agent 502 will hangup the call

Now Agent 501 has all the talk time and Agent 502 has no talk time shown in ‘queue show’.

So for my findings are that Queue is not aware of transferred call to Agent 501.

Is there any appropriate way to push queue events that call has been transferred and its should log Agent 502 talk time.

david551 · November 27, 2018, 8:16pm

Place a local channel ahead of the queue and direct the transfer to that.

ambiorixg12 · November 27, 2018, 8:36pm

Don’t hijack thread please open a new one

taner · November 27, 2018, 8:37pm

My gui doesn’t work fully.

And I use terminal.

johnkiniston · November 27, 2018, 9:44pm

And thats why we don’t support GUI’s here.

basit.engg · November 28, 2018, 9:20am

Apologize for that.
Opening separate thread.

basit.engg · November 28, 2018, 9:23am

Hi Team,
I am facing a strange issue while calculating the talk time of transferred calls.
CentOS 7, Asterisk 11

My scenario is Agent 501 and 502 are part of a Queue.

1- Make inbound call that will land in Queue,
2- Agent 501 will attend the call and talk for 30 sec
3- Agent 501 will transfer call to Agent 502
4- Agent 502 will talk around 20 sec.
5- Agent 502 will hangup the call

Now Agent 501 has all the talk time and Agent 502 has no talk time shown in ‘queue show’.
So for my findings are that Queue is not aware of transferred call to Agent 501.

Is there any appropriate way to push queue events that call has been transferred and its should log Agent 502 talk time?

david551 · November 28, 2018, 11:16am

You have not started a new thread.

taner · November 28, 2018, 11:36am

Who can show me how to modify /etc/asterisk/musiconhold.conf file and where I have to put .wave music?

david551 · November 28, 2018, 12:13pm

To me the documentation https://github.com/asterisk/asterisk/blob/master/configs/samples/musiconhold.conf.sample is pretty clear. If you want more help than that, you really need to hire a paid consultant.

The exact form of file extensions is critical to Asterisk. .wave has no meaning, .wav is linear, and .WAV is GSM.

taner · November 28, 2018, 12:57pm

It was so easy…

So
in musiconhold.conf
from

[default]
mode=files
directory=moh

I change to

[default]
mode=files
directory=/var/lib/asterisk/moh

And I solve my problem…

taner · November 28, 2018, 9:27pm

But it will be so cool to setup m3u stream of radio?

Is it possible?

johnkiniston · November 28, 2018, 9:58pm

Yes.

Use a custom application to play the stream.

github.com

asterisk/asterisk/blob/master/configs/samples/musiconhold.conf.sample

;
; Music on Hold -- Sample Configuration
;
[general]
;cachertclasses=yes     ; use 1 instance of moh class for all users who are using it,
                        ; decrease consumable cpu cycles and memory
                        ; disabled by default

;preferchannelclass=yes ; Prefer the musicclass as defined by CHANNEL(musicclass),
                        ; over a class set by an application (e.g. a musicclass set on a queue).
                        ; Defaults to yes.

; valid mode options:
; files		-- read files from a directory in any Asterisk supported
;		   media format
; quietmp3 	-- default
; mp3 		-- loud
; mp3nb		-- unbuffered
; quietmp3nb	-- quiet unbuffered
; custom	-- run a custom application (See examples below)

This file has been truncated. show original

taner · November 28, 2018, 10:14pm

I tried this bash script “moh.sh”

#!/bin/bash

if -n “ls /tmp/asterisk-moh-pipe.*” ; then
rm /tmp/asterisk-moh-pipe.*
fi

PIPE="/tmp/asterisk-moh-pipe.$$"
mknod $PIPE p

mplayer http://193.108.24.21:8000/fresh -really-quiet -quiet -ao pcm:file=$PIPE -af resample=8000,channels=1,format=mulaw 2>/dev/null | cat $PIPE 2>/dev/null
rm $PIPE

I put the bash script in /usr/sbin/

In my musiconhold.conf I put under default:

[default]
;mode=files
;directory=/var/lib/asterisk/moh
mode=custom
application=/usr/sbin/moh.sh

Now service asterisk restart…

And don’t hear nothing in hold on…

And how can I change ring tone while calling with hold on music?

In my extention.conf I don’t see line where to read [incoming] ?