I am seeking some help with a system. I have uploaded custom music on hold sound files, however when I go to test it, it only plays when a noise is made back down the line.
So when a user goes on hold they hear nothing until they make a noise and then they will hear 2 secs of the hold music before it stops. If the user makes constant noise the music on hold will play normally.
Does anyone have any suggestions on what I might be able to do?