MoH while semi attended call transfer

Asterisk Asterisk General
1

hi all,

hope someone has a hint for me …

At my system the MoH behaviour is not what I wanted to achieve. I understand it is the default behaviour.

Here is what happens:

Call comes in and is picked up at a phone.
Call should be transferred to another phone.
Press “hold” on the phone (Unify Openstage 60) and call is put in hold - caller hears moh
You dial the extension where the call should be transferred to and hang up.
Transfer phone rings until someone picks up - caller hears ringing during that time

I would like to have moh played all time.

What i know is, that when you dial the extension, the dialplan of the calling phone is used. After hangup the caller is being put in that position and hears the ringing.

I played with variables and inheritance with no success. As I understand the logic, when the call is put into hold, it is still existing. When you then call the number of the transfer extension this starts a new call - no inheritance works.

Is there any way do detect that this extension has a call in hold and therefore uses a different context for the second call?

Many thanks for your help,

engiadina

2

Update:

I tried to set the variable TRANSFER_CONTEXT globally. No change.

I have two dialplans :

[internal]
exten => 6011,1,Dial(SIP/6011,60)
…

[transfercontext]
exten => 6011,1,Dial(SIP/6011,60,m)
…

So when I call the transfer-target (in this case 6011) the dialplan from the calling phone is taken.

When I hang up, this call is not transferred to the transfercontext.

3

You can use the m option in the dial command to always hear music instead the ringtone, or maybe you need a queue. shrugs :unamused:

4

That exactly is the solution I am using now. But I want to have a ringtone for internal calls and MoH for external calls waiting.

5

Parameterise the option, based on the initial context.

6

Could you give me an example please?

The initial context is not easy to determine. I would like to know that a specific extension has a call in hold. And that call in hold should be after hangup of the transferring extension be put in a specific dialplan.

Thanks for you help,

Guido

7

Dial(technology/address,${MOption})

Set(Moption=m}

Set(Moption=) ; redundant

If you don’t understand the initial context part, you need to do some basic reading.

8

Actually I debuged all contexts while transferring the call.

Call comes in and is handled in [incoming] context. Fine.

Now I take i.e. phone 1234 and answer the call. When I put that call on hold and call extension 5678 the context [dp1234] is used! Now I place the receiver of phone 1234 and the waiting caller is transferred to context [dp1234] and gets to hear the ringing.

My idea was that the waiting call gets transferred to some [transfer] context when I place down receiver of 1234. Basically the global variable TRANSFER_CONTEXT offers some sort of that function but only works if the transfer is done with #1 and not by the method described above. Unfortunately there this variable is simply ignored.

engiadina

9

With a SIP attended transfer, the call looks like a call on the phone’s second line until you the REFER is sent. Asterisk has no idea it is a transfer when it starts the dialplan for it.

10

Yep, that logical. But the moment the REFER is sent, everything is defined again. Now that IS a transfer. I’d expect Asterisk to transfer the whole stuff that moment to some [transfer] context if advised so, maybe via variable, config etc.

The transfer command exactly does that … why not the attended transfer ?

11

Ok after a while I hat some more time to investigate this matter.

Debug reveals, that actually the phone (OpenStage 60) sends a REFER message to asterisk.
Asterisk then transfers the called extension (in the upper example 5678) to the ${TRANSFER_CONTEXT}. Excellent.

But then nothing happens. As the extension is already dialled there is a ringtone on this SIP channel. When the extension is transferred to the new context it gets the channel audio. Or in short, everything was established in the old context, then transferred to the ${TRANSFER_CONTEXT} which only changes the actual context but nothing else.

What I am missing is sort of an option to define, if the transferee is being put onto the channel audio or onto MOH.
The call waiting is generally put onto MOH audiostream. Now we could define a Dial-Option ( E is not used yet :slight_smile: ) that does following:
If a parked call for this extension exists and is transferred it will be put on MOH instead on channel audio while the call is not answered.

BTW, is there any possibilty to check if I have a parked call for my extension?

engiadina

12

Hi engiadina

Were you able to resolve this issue? i have a similar issue were i would like to play the MOH, once the transfer button is pressed. but for only transferred / or transferring calls

Regards,

13

Hi,

no - ive given up.

regards

14

First, welcome back!

Some combination of DIALPLAN_EXISTS function looking at the parking context might help:

exten = _XXX,n,Set(CHANNEL(parkinglot)=${CALLERID(num)})
exten = _XXX,n,Set(myjunkyard=${DIALPLAN_EXISTS(parkedcalls,${CALLERID(num)},1)})
exten = _XXX,n,Dial(PJSIP/${EXTEN},60,${IF($[${myjunkyard}]?m)})

Also Asterisk 20 adds a TRANSFER_EXTEN variable:

  • The TRANSFER_EXTEN variable now can be set on the
    transferer’s channel in order to allow the transfer
    function to automatically attempt to go to the extension
    contained in this variable, if it exists. The transfer
    context behavior is not changed (TRANSFER_CONTEXT is used
    if it exists; otherwise the default context is used).
15

Thank you for the warm welcome.

I am going to look into this matter during the next days.

engiadina