Log transfer in queue_log

fropa · June 14, 2019, 6:16am

Hi, I need to have logs of transferred calls in queue_log, In asterisk docs, it’s possible to have but on my PBX there are no logs of transferred calls. So, what to do?

jcolp · June 14, 2019, 9:10am

What version of Asterisk are you using? What type of transfer? How was the transfer done? Are Local channels being involved? Do you have a console log?

fropa · June 14, 2019, 11:09am

asterisk version 13
Type of feature code (*2, or ##)
here is log but it doesn’t include smthing important I think.

<SIP/101-00000044> Playing 'pbx-transfer.ulaw' (language 'en')
    -- Started music on hold, class 'default', on channel 'SIP/peer-24732051-00000043'
 -- Channel SIP/101-00000044 left 'simple_bridge' basic-bridge <f97e766c-6495-41f1-8334-9b650f5021d3>
    -- Stopped music on hold on SIP/peer-24732051-00000043
    -- Channel SIP/peer-24732051-00000043 left 'simple_bridge' basic-bridge <f97e766c-6495-41f1-8334-9b650f5021d3>
    -- Executing [33@from-internal-xfer:1] Macro("SIP/peer-24732051-00000043", "user-callerid,") in new stack
    -- Executing [s@macro-user-callerid:1] Set("SIP/peer-24732051-00000043", "TOUCH_MONITOR=1560510097.263") in new stack
    -- Executing [s@macro-user-callerid:2] Set("SIP/peer-24732051-00000043", "AMPUSER=995322470000") in new stack
    -- Executing [s@macro-user-callerid:3] GotoIf("SIP/peer-24732051-00000043", "0?report") in new stack
    -- Executing [s@macro-user-callerid:4] ExecIf("SIP/peer-24732051-00000043", "0?Set(REALCALLERIDNUM=995322470000)") in new stack
    -- Executing [s@macro-user-callerid:5] Set("SIP/peer-24732051-00000043", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:6] GotoIf("SIP/peer-24732051-00000043", "0?limit") in new stack
    -- Executing [s@macro-user-callerid:7] Set("SIP/peer-24732051-00000043", "AMPUSERCIDNAME=") in new stack
    -- Executing [s@macro-user-callerid:8] ExecIf("SIP/peer-24732051-00000043", "0?Set(__CIDMASQUERADING=TRUE)") in new stack
    -- Executing [s@macro-user-callerid:9] GotoIf("SIP/peer-24732051-00000043", "1?report") in new stack
    -- Goto (macro-user-callerid,s,16)
    -- Executing [s@macro-user-callerid:16] NoOp("SIP/peer-24732051-00000043", "Macro Depth is 1") in new stack
    -- Executing [s@macro-user-callerid:17] GotoIf("SIP/peer-24732051-00000043", "1?report2:macroerror") in new stack
    -- Goto (macro-user-callerid,s,19)
    -- Executing [s@macro-user-callerid:19] GotoIf("SIP/peer-24732051-00000043", "0?continue") in new stack
    -- Executing [s@macro-user-callerid:20] Set("SIP/peer-24732051-00000043", "__TTL=63") in new stack
    -- Executing [s@macro-user-callerid:21] GotoIf("SIP/peer-24732051-00000043", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,37)
    -- Executing [s@macro-user-callerid:37] Set("SIP/peer-24732051-00000043", "CALLERID(number)=995322470000") in new stack
    -- Executing [s@macro-user-callerid:38] Set("SIP/peer-24732051-00000043", "CALLERID(name)=995322470000") in new stack
    -- Executing [s@macro-user-callerid:39] GotoIf("SIP/peer-24732051-00000043", "0?cnum") in new stack
    -- Executing [s@macro-user-callerid:40] Set("SIP/peer-24732051-00000043", "CDR(cnam)=995322470000") in new stack
    -- Executing [s@macro-user-callerid:41] Set("SIP/peer-24732051-00000043", "CDR(cnum)=995322470000") in new stack
    -- Executing [s@macro-user-callerid:42] Set("SIP/peer-24732051-00000043", "CHANNEL(language)=en") in new stack
    -- Executing [33@from-internal-xfer:2] Answer("SIP/peer-24732051-00000043", "") in new stack
    -- Executing [33@from-internal-xfer:3] Macro("SIP/peer-24732051-00000043", "blkvm-set,reset") in new stack
    -- Executing [s@macro-blkvm-set:1] ExecIf("SIP/peer-24732051-00000043", "0?Set(__BLKVM_CHANNEL=SIP/peer-24732051-00000043)") in new stack
    -- Executing [s@macro-blkvm-set:2] Set("SIP/peer-24732051-00000043", "SHARED(BLKVM,SIP/peer-24732051-00000043)=TRUE") in new stack
    -- Executing [s@macro-blkvm-set:3] Set("SIP/peer-24732051-00000043", "GOSUB_RETVAL=TRUE") in new stack
    -- Executing [s@macro-blkvm-set:4] MacroExit("SIP/peer-24732051-00000043", "") in new stack
    -- Executing [33@from-internal-xfer:4] ExecIf("SIP/peer-24732051-00000043", "0?Set(_DIAL_OPTIONS=TtrhM(auto-blkvm)M(auto-blkvm))") in new stack
    -- Executing [33@from-internal-xfer:5] Set("SIP/peer-24732051-00000043", "__NODEST=33") in new stack
    -- Executing [33@from-internal-xfer:6] Set("SIP/peer-24732051-00000043", "QCIDPP=") in new stack
    -- Executing [33@from-internal-xfer:7] Set("SIP/peer-24732051-00000043", "VQ_CIDPP=") in new stack
    -- Executing [33@from-internal-xfer:8] ExecIf("SIP/peer-24732051-00000043", "0?Macro(prepend-cid,)") in new stack
    -- Executing [33@from-internal-xfer:9] Set("SIP/peer-24732051-00000043", "QAINFO=") in new stack
    -- Executing [33@from-internal-xfer:10] Set("SIP/peer-24732051-00000043", "VQ_AINFO=") in new stack
    -- Executing [33@from-internal-xfer:11] ExecIf("SIP/peer-24732051-00000043", "0?Set(__ALERT_INFO=)") in new stack
    -- Executing [33@from-internal-xfer:12] Set("SIP/peer-24732051-00000043", "QJOINMSG=") in new stack
    -- Executing [33@from-internal-xfer:13] Set("SIP/peer-24732051-00000043", "VQ_JOINMSG=") in new stack
    -- Executing [33@from-internal-xfer:14] Set("SIP/peer-24732051-00000043", "QRETRY=") in new stack
    -- Executing [33@from-internal-xfer:15] Set("SIP/peer-24732051-00000043", "VQ_RETRY=") in new stack
    -- Executing [33@from-internal-xfer:16] Set("SIP/peer-24732051-00000043", "QOPTIONS=t") in new stack
    -- Executing [33@from-internal-xfer:17] Set("SIP/peer-24732051-00000043", "VQ_OPTIONS=") in new stack
    -- Executing [33@from-internal-xfer:18] Set("SIP/peer-24732051-00000043", "QGOSUB=") in new stack
    -- Executing [33@from-internal-xfer:19] Set("SIP/peer-24732051-00000043", "VQ_GOSUB=") in new stack
    -- Executing [33@from-internal-xfer:20] Set("SIP/peer-24732051-00000043", "QAGI=") in new stack
    -- Executing [33@from-internal-xfer:21] Set("SIP/peer-24732051-00000043", "VQ_AGI=") in new stack
    -- Executing [33@from-internal-xfer:22] Set("SIP/peer-24732051-00000043", "QRULE=") in new stack
    -- Executing [33@from-internal-xfer:23] Set("SIP/peer-24732051-00000043", "VQ_RULE=") in new stack
    -- Executing [33@from-internal-xfer:24] Set("SIP/peer-24732051-00000043", "QPOSITION=") in new stack
    -- Executing [33@from-internal-xfer:25] Set("SIP/peer-24732051-00000043", "VQ_POSITION=") in new stack
    -- Executing [33@from-internal-xfer:26] Gosub("SIP/peer-24732051-00000043", "sub-record-check,s,1(q,33,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("SIP/peer-24732051-00000043", "12?initialized") in new stack
    -- Goto (sub-record-check,s,10)
    -- Executing [s@sub-record-check:10] NoOp("SIP/peer-24732051-00000043", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("SIP/peer-24732051-00000043", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("SIP/peer-24732051-00000043", "REC_POLICY_MODE_SAVE=YES") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("SIP/peer-24732051-00000043", "1?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("SIP/peer-24732051-00000043", "1?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("SIP/peer-24732051-00000043", "0?sub-record-check,q,1") in new stack
    -- Executing [s@sub-record-check:18] NoOp("SIP/peer-24732051-00000043", "Generic q Recording Check - 995322470000 33") in new stack
    -- Executing [s@sub-record-check:19] Gosub("SIP/peer-24732051-00000043", "recordcheck,1(dontcare,q,33)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/peer-24732051-00000043", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("SIP/peer-24732051-00000043", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("SIP/peer-24732051-00000043", "") in new stack
    -- Executing [s@sub-record-check:20] Return("SIP/peer-24732051-00000043", "") in new stack
    -- Executing [33@from-internal-xfer:27] Set("SIP/peer-24732051-00000043", "__CWIGNORE=TRUE") in new stack
[2019-06-14 15:02:09] ERROR[8394]: tcptls.c:645 handle_tcptls_connection: Problem setting up ssl connection: error:14094416:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate unknown
[2019-06-14 15:02:09] WARNING[8394]: tcptls.c:731 handle_tcptls_connection: FILE * open failed!
    -- Executing [33@from-internal-xfer:28] ExecIf("SIP/peer-24732051-00000043", "0?Playback(, )") in new stack
    -- Executing [33@from-internal-xfer:29] QueueLog("SIP/peer-24732051-00000043", "33,1560510097.263,NONE,DID,24732051") in new stack
    -- Executing [33@from-internal-xfer:30] Set("SIP/peer-24732051-00000043", "QAANNOUNCE=") in new stack
    -- Executing [33@from-internal-xfer:31] Set("SIP/peer-24732051-00000043", "VQ_AANNOUNCE=") in new stack
    -- Executing [33@from-internal-xfer:32] Set("SIP/peer-24732051-00000043", "QMOH=") in new stack
    -- Executing [33@from-internal-xfer:33] Set("SIP/peer-24732051-00000043", "VQ_MOH=") in new stack
    -- Executing [33@from-internal-xfer:34] ExecIf("SIP/peer-24732051-00000043", "0?Set(__MOHCLASS=)") in new stack
    -- Executing [33@from-internal-xfer:35] ExecIf("SIP/peer-24732051-00000043", "0?Set(CHANNEL(musicclass)=)") in new stack
    -- Executing [33@from-internal-xfer:36] Set("SIP/peer-24732051-00000043", "QMAXWAIT=") in new stack
    -- Executing [33@from-internal-xfer:37] Set("SIP/peer-24732051-00000043", "VQ_MAXWAIT=") in new stack
    -- Executing [33@from-internal-xfer:38] Set("SIP/peer-24732051-00000043", "QUEUENUM=33") in new stack
    -- Executing [33@from-internal-xfer:39] Set("SIP/peer-24732051-00000043", "QUEUEJOINTIME=1560510129") in new stack
    -- Executing [33@from-internal-xfer:40] Queue("SIP/peer-24732051-00000043", "33,t,,,,,,,,") in new stack
    -- Started music on hold, class 'default', on channel 'SIP/peer-24732051-00000043'
    -- Called Local/100@from-queue/n

jcolp · June 14, 2019, 11:15am

It does not show the full interaction from a caller entering the queue, to being connected to an agent, that kind of thing. It’s important to see that to understand the full flow of things.

fropa · June 14, 2019, 1:12pm

By default all dynamic agents are shown as ‘local/ext@context/n’ in logs, all function works properly but transferred calls aren’t logged in queue_log. If I use a static agent - ‘SIP/ext’, transferred calls are logged in queue_log, but for some reason, I need to use ‘local/ext…’ with logging transferred calls.

jcolp · June 14, 2019, 1:17pm

When using “local/ext@context/n” the queue has no idea that you are doing a transfer, because you aren’t doing one involving the queue. To the queue nothing has changed. It’s being done outside of it and then isn’t logged.

dev.soni · June 15, 2019, 5:36am

below dialplan can provide you all the information you required for queue_log
exten => s,n,System(echo "New Microsite Call received at {STRFTIME({EPOCH},%l:%M:%S %p %Z on %A %B %e)} details are TRACE4_QUEUE_NAME={NODEST}&TRACE3_AGENT={DIALEDPEERNUMBER}&TRACE5_SOURCE={BLKVM_CHANNEL}&TRACE6_CALL_UNIQUE_ID={UNIQUEID}&TRACE7_CUSTOMER_NUM={CONNECTEDLINEIDNum}&TRACE8_CUSTOMERNAME={CONNECTEDLINEIDName}&TRACE9_INC_NUM={FROMEXTEN}&TRACE10_CALLPICKEDUP={CALLERIDName}&TRACE12_ONEXT={EXTTOCALL}&TRACE13_CALLSTATUS={DIALSTATUS} " | mail -s "Microsite Incoming Call " -r “360Dialer Server alert@example.com” user@example.com)

system · July 15, 2019, 5:36am

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Log transfer in queue_log

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