Limit agent inbound calls to 1 each?

Asterisk Asterisk Support
1

Hi,

I have a number of member handsets in a queue.

How can I stop each member getting every call that enters the queue waiting on their phone? (strategy is ringall and needs to stay that way)

I can set call-limit=1, but this then means no agent can do an attended transfer, or put a caller on hold and make another call.

I have set busy-level=1, but this doesn’t have any effect.

2

Try set call-limit=2 or higher too, this should help.

Cheers.

Marco Bruni

3

Hi,

Problem with setting it to 2 is that then each agent constantly has a call waiting.

I basically need to achieve 1 inbound call and unlimited outbound.

Ive tried setting incoming-limit, although I believe this has been replaced by call-limit (which limits all to 1, not just incoming)

4

Which kind of devices do you put in the queue ? Seems they are accepting more than one concurrent call without signalling busy…

Cheers.

Marco Bruni

5

They are all Linksys SPA series phones - I can’t seem to turn call waiting off on them!

Is asterisk itself capable of limiting just inbound calls? Or is it only capable of setting a limit to the sum of inbound & outbound?

From reading the docs, busy-level should be exactly what I need to but it seems to totally ignore it? Should this be reported on the bug tracker?

6

In my Linksys SPA adapter, in the web setting, mode Advanced, in the tab Line1, under “Supplementary Service Subscription” I’ve the “Call Waiting Serv”; is there such setting ? Did you set it to “no” ?

Cheers.

Marco Bruni

7

It seems that “call waiting serv” in the phones doesn’t actually switch it off. It just alters whether or not the * is recognised.

I’ve email Linksys anyway to see if there is a way, as it looks like it might be an oversight on their part at the moment.

Thanks

8

How about setting ringinuse = no in the queues.conf