This is my first post here so please bear with me.
My company currently has a Toshiba PBX that I’m looking to replace with Asterisk.
We have it set up with an IVR menu that allows the caller to dial the extension of a particular person at any time during the IVR recording, or select options from a menu.
The options include dialing 1 for a directory of personnel, and 2 for a department directory, and so on.
I’m trying to replicate this with Asterisk but I’m running into an issue that I’m not sure how to solve or work around.
Since our extensions would be starting with 2, it seems that Asterisk cannot allow an option for pressing 2 to enter another menu and the ability to dial an extension starting with 2 cleanly.
For example- With Asterisk, I dial 2 for the directory of departments, but there is a 5 second delay because it is waiting for me to dial two more digits/waiting for input of an actual extension. Eventually it times out and plays the recording for the department menu, but I keep thinking there has to be a better way.
My preferred behavior would be this: The caller dials our phone number, gets the IVR recording. They have a choice to dial an extension OR dial an option beginning with option 1, then 2,3 and so on.
Is there any way that is known that can allow this to happen without the 5 second delay after pressing 2?
Any suggestions, ideas, or whatever, would be appreciated! Thanks!