I would like to insert *1 to enable recording automatically when a call is answered.
I have done some research and found out i can add something like the below in the dialplan:
exten => s,1,Answer
exten => s,2,Wait(1)
exten => s,3,SendDTMF(*1)
I am a bit confused though in which dialplan i should put this…i have a complicated call flow of the call going to a dummy extension, then to a queue, then to an actual agent.