Incoming Caller ID name shows "New User"

Asterisk Asterisk Support
1

Hi,

-I have an AsteriskNow setup with one Cisco 7970 phone (ext7002) and one SJphone on laptop (ext7001).

-Asterisk is also registered with my SIP provider (voipgo) for incoming and outgoing calls.

-All calls [internal, incoming, outgoing] work without any problem.

The problem I’m having is; when a call is received thru voipgo, phones show the correct CallerID number but not the correct name. Name always displays “New User”.

When I use SJphone to register with voipgo directly and receive a call, I see the correct CallerID name. So, I believe voipgo is sending the correct name and number; but somehow asterisk inserts “New User” string when it rings the phones.

Would anyone be able to help me troubleshoot this issue?

Thank you.

metuzuner

2

have you updated the gui in a while?
what version of the gui are you using and what version of asterisk?

3

Hi

You need to make sure that the trunk has nothing in its sip.conf entry for callerid= im guessing it has. remove this line and all should be well.

Ian

4

[quote=“ianplain”]Hi

You need to make sure that the trunk has nothing in its sip.conf entry for callerid= im guessing it has. remove this line and all should be well.

Ian[/quote]

My sip.conf is fairly short:

[authentication]

[general]
context=default
allowoverlap=no
bindport=9911
bindaddr=0.0.0.0
srvlookup=yes

5

[quote=“riddlebox”]have you updated the gui in a while?
what version of the gui are you using and what version of asterisk?[/quote]

Hi, I downloaded and installed asteriskNOW (1.0.2) two days ago. I don’t know if that’s the GUI or asterisk version. I’m not very familiar with this…

6

Ok it I assume then the entry will be in users.conf possibly, you need to find the conf file for the trunk.

Ian

7

[quote=“ianplain”]Ok it I assume then the entry will be in users.conf possibly, you need to find the conf file for the trunk.

Ian[/quote]

Here is the trunk conf in users.conf

[trunk_1]
allow=all
context=DID_trunk_1
dialformat=${EXTEN:1}
canreinvite=no
hasexten=no
hasiax=no
hassip=yes
host=sip.voipgo.com
port=5060
registeriax=no
registersip=yes
secret=[color=red]xxxxxxxx[/color]
trunkname=Custom - VG
trunkstyle=customvoip
username=[color=red]xxxxxx[/color]7000

I also have the following; which I believe I had to create to be able to receive incoming calls

[[color=red]xxxxxx[/color]7000]
allow=all
context=DID_trunk_1
dialformat=${EXTEN:1}
canreinvite=no
hasexten=no
hasiax=no
hassip=yes
host=sip.voipgo.com
port=5060
registeriax=no
registersip=yes
secret=[color=red]xxxxxxxx[/color]
trunkname=Custom - VG
trunkstyle=customvoip
username=[color=red]xxxxxx[/color]7000

None of them have callerid= set.

8

Fixed!! It was the [general] context in users.conf

Removed the context and now caller id name is now fine.

Thanks all.