How to use include statement the right way?

Hi guys, I’m new to asterisk, and I have an issue about using include statement.
I have a context named app-calltrace-perform from FreePBX used when people press *69 to trace their call. The app-calltrace-perform written in extensions_additional.conf which will be overwritten when users submit something about dialplan on the Web gui.

include => app-calltrace-perform-custom
exten => s,1,Answer
exten => t,n,Macro(hangupcall,)

So I write my own app-calltrace-perform-custom in extensions_custom.conf to make the dialplan get to my custom way

exten => s,1,Answer()
      same => n,VERBOSE("Something here")
      same => n,Playback(hello-world)
      same => n,Hangup()

Then I do “dialplan reload” and try again, but dialplan do not play my context at all (no verbose, no play hello-world).

I’ve found something useful in

So now I’m wondering how to use my custom context for stuffs like this, if you have any idea, please guide me. :smile: :smile:

Note that extensions_additional.conf and extensions_custom.conf was already included in extensions.conf by FreePBX

Thanks in advance
Loi Dang

For FreePBX aspects, use as we have no expertise on FreePBX here.

The passage you quote is a correct explanation of “include =>” in Asterisk.