I am a new comer in this forum.My voicemail is working well. But still I have a problem. Now I see that when a voicemail is created then in voicemail INBox there are also created three media file like .gsm, wav and also created a .txt file.
The text file information as like as below:
; Message Information file
origdate=Thu Sep 29 10:30 AM BDT 2011
When one agent is logged-in into his/her voicemail then the agent listen an IVR like “you have two new message and 4 old message… press 1 for listen new message press 2 … etc”. But when agent press 1 then he listen like that “this is your 1st message received at today 10:30 am and message duration is 2 minutes 5 seconds”. After that agent listen the original voice message of customer.
Now my questions are:
1st: Can I add caller Id with this voice so that agent can listen like this “this is your 1st message received at today 10:30 am, message duration is 2 minutes 23 seconds and Caller Id number is 1003”.
2nd:Now Files are saved in inbox like these msg0000.gsm, msg0000.wav ,msg0000.txt. But my question is anyway can I change this file name with callerId and time (such as 1003-10-30-am.wav,1003-10-30-am.gsm,1003-10-30-am.txt).
Please anybody can help me as soon as possible with details.