How to Configure ACD in Asterisk

Here I have configured the asterisk ACD. Below are the my configuration.

------------------------------------From the Article------------------------------------
agent => 1001,4321,Wayne Kerr

member => Agent/1001

exten => 28,1,AgentLogin(1001)
exten => 29,1,Queue(queue1)

How it works—

* Agent logs on, e.g. using code "28" as in the example above, hears music on hold, waits for call.
* Inbound call gets transfered to extension 29
* agents hears beep and inbound call gets connected to agent.

I made one sip agent and 1001 and from the above sentence logon using code 28. I understood that so i dial 28 after 1001 login. Any other member who have sip id (2002) he is not agent. What i dial to connect with queue (Inbound call gets transfered to extension 29).


server2*CLI> queue show queue1
queue1 has 0 calls (max unlimited) in ‘ringall’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Agent/7002 (ringinuse enabled) (Unavailable) has taken no calls yet
No Callers

Hope to hear from you soon!!

Kind Regards,
Ajay Saini

What is the issue???

–Satish Barot

There are no logs, only command output. Please set verbosity to at least 5.