I’m using Queues for inbound call treatment. Currently, When the call is placed to an agent in the Queue they have to press # to accept incoming call (enabled ack by editing agents.conf) Everything till this point works fine.
I’ve set the announce field of Queue to play a message to an agent once he gets connected. Now, it plays the message to the agent after he acknowledges the call by pressing # key but,I got to play the message before the agent presses # key. Is there any way to do this?
Please help me.
I’m using Asterisk v 18.104.22.168 in CentOS 4.2.