[HELP] pre-noob question on Asterisk possibilities


#1

Hi all!

I’m pretty new to VoIP and have do not have any experience in setting up or using Asterisk.

I’m hoping to get some comments from experienced users on if what I have planned is doable in general :wink:

Here’s my situation/plan:

I’m working for a company with roaming employees that each need to be available via two different numbers corresponding to two different office-locations.
They have 10 numbers per location still ‘hosted’ by standard phone-company which I would like to port to a VoIP-provider.
The main-office has a pretty good internet connection (2MBit) so I would like to install an Asterisk at that location handling all the calls and use VoIP-phones capable of handling more than one line (preferably Sipura SPA-841).

1st question:
VoIP-Provider says mapping more than one number to one account is not a problem. In the documentation I read I only found Asterisk listening on which digits are pressed and deciding what to do or where to route the call. Can Asterisk be used with multiple incoming numbers?
If so – with multiple accounts? Or will I need to use two machines one for each account?

2nd question:
The two locations (and external) are connected via vpn so I would like to have connection from phone to Asterisk stay within the company-network – will there be any problems connecting to Asterisk through vpn?

3rd question:
One thing the employees do not want to miss is the option of dialing from pc (for example out of Outlook). Is there something similar to tapi-drivers? If yes – could one choose which line to use for dialing? (info: Clients are all Windows-machines)

Like I said – no experience on my side – these are general questions before even starting this project since I could be getting something really basic completely wrong :wink:

Any help/comments/recommendations are very highly appreciated!

THX

eis


#2

1st answer: You need only one machine. Yes you can have multiple incoming lines - not sure for the world - look for ’ predictive dialing’ or something like this ( ${DNID} - is the variable)

2nd answer: There is no problem to use Asterisk in vpn.

3rd answer: Do you mean softphones?? If you mean some software phone , try Idefisk (IAX protocol | download | manual ) or some SIP softphone like X-lite ,…


#3

wow - that was fast! :smiley:

concerning 3 - no, what I really mean is at this time they have ISDN-Phones with headses and are able to right-click-and-dial from desktop. Is there a way to rebuild this option - like triggering the VoIP-Phone. Using softphones in general could be an alternative for office-workplace but what we need is to be able to unplug phone - go to other location - plug in again. Other location could as well be ohter pc or completely without pc (for instance) … but I guess I will think about the soft-phone-option since these would be much cheaper :wink:

concerning 1 - so if we had to accounts, to each mapped 10 differnt numbers Asterisk could logon to both and recognize which line is being called? and then even go through digits-pressed options?

thx

eis