Currentlly our agents can make calls through our company CRM application and also via their softphone. I was looking for a way to allow agents to call numbers only through our company CRM application so if they try to call using the actual soft phone they will be blocked. Can logic like this be implemented using the dial plan? If so could you point me in the right direction on doing this?
Vicibox 5 64bit from .iso | Vicidial 2.8-416a | Build 131016-2112 | Asterisk 220.127.116.11-vici | Single Server