Hearing the ringtone and voicemail

We use Asterisk 10.4.0 integrated with AVAYA, when we make an outgoing call, we can’t hear the ringtone or the voicemail message, but when the receiver takes the call, we can hear him perfectly.

Can you help please ?


In you dial string that sends the call through the Avaya use the r option to get ringing working.

use progress() before the dial command