Group Pickup with Polycom groupcallpickup@pbxserver

Asterisk Asterisk Support
1

I’m using the Polycom 650 phone with asterisk 1.8.11 cert.
I’m trying to use the builtin Group Pickup feature on the Polycom’s and is doesn’t work.

Keep in mind if I dial *8 to pickup a group call it works just fine.

Last week I contacted polycom and they stated that when I press the pickup button on their phone it’s actually hardcoded to send the asterisk box groupcallpickup@pbxserveraddress.

So my question is how can I modify my asterisk server via maybe a extension_custom.conf to interpret the groupcallpickup as *8. If there is a redirect of some sort ?

This is what someone recommended but doesn’t work so I may be missing something.
[from-internal-custom]

exten=> _groupcallpickup,1,Verbose(3,Received groupcallpickup from endpoint, redirecting to *8)
exten=> _groupcallpickup,n,Goto(from-internal,*8,1)

2

Should work, although the _ is unnecessary. You will need to provide logs showing exactly how it failed.

Alternatively, replace *8 by grouppickup.