Get Number Callers Waiting In Queue - QUEUE_WAITING_COUNT always return 0

Asterisk Asterisk Support
1

Hello, I’m using Asterisk 16. I need to get information of how many callers waiting in the queue. I tried using functions QUEUE_WAITING_COUNT(queuename) but always return 0 as below but actually there was 1 callers waiting in the queue :

– Executing [3003@kota_dsi_queue:11] NoOp(“SIP/4004-0000004f”, “Continue To Queue”) in new stack
– Executing [3003@kota_dsi_queue:13] NoOp(“SIP/4004-0000004f”, “QUEUEWAITINGCOUNT is 0”) in new stack

in Dialplan I add the below code :

same => n,NoOp(QUEUEWAITINGCOUNT is ${QUEUE_WAITING_COUNT(kota_dsi_queue)})

Please help me, I really appreciated if you can guide me the correct way to solved this issue.

Thanks and regards,

2

How do you know somebody is waiting in the queue?

3

The dialplan function QUEUE_WAITING_COUNT() is intended to give information on how many callers are in the queue currently. But apparently this seems to not work as intended for @tahirahmad, however it seems to work fine for me on Asterisk 18.

4

I too had this issue on Asterisk 16 Build where queue was not functioning I had to reinstall Asterisk again to get it to work properly make sure to uninstall all of the modules before doing a reinstall.