I’ve got an extension that is having some issues. It’s the main line for a company and it is set to go directly to voicemail between 6pm and 9am. The extension also gets forwarded (directly from phone) to the front desk admin’s cell when she leaves for the day because she’s scheduled to be in at 10am but business hours start at 9. The problem we had last week is that after 6pm a call still got forwarded to the admin’s voicemail -
XXXXXXXXXX XXXXXXXXXX XXXXXXXXXXX default Local/13057441723@default-d6e5,2 Zap/5-1 Dial ZAP/g1/13057441723 11/10/2011 18:47 11/10/2011 18:47 11/10/2011 18:47 6 0 ANSWERED DOCUMENTATION 1320968839
XXXXXXXXXX XXXXXXXXXX 45700 default Zap/2-1 Local/13057441723@default-d6e5,1 Dial SIP/45700|15|rt 11/10/2011 18:47 11/10/2011 18:47 11/10/2011 18:47 30 24 ANSWERED DOCUMENTATION 1320968839
Here’s what the logs look like when it functions properly -
XXXXXXXXXX XXXXXXXXXX 13057441723 default Local/13057441723@default-c51e,2 Zap/5-1 Dial ZAP/g1/13057441723 11/14/2011 17:58 11/14/2011 17:58 16 0 NO ANSWER DOCUMENTATION 1321311521
XXXXXXXXXX XXXXXXXXXX 45700 default Zap/2-1 SIP/45700-095bee70 VoiceMail u45700 11/14/2011 17:58 11/14/2011 17:58 11/14/2011 17:59 27 11 ANSWERED DOCUMENTATION 1321311521
What’s weird is that for the time that it didn’t function properly it shows as ‘answered’ and the one where it did function it shows as not answered…
Any help is greatly appreciated, thx!