I have been using a fonality pbxtra box for about 5 years now. We are now reprovisioning the box for a new business. We have changed ALL of the settings, setup new sip trunks numbers, users and so forth. Everything seems setup properly. However, no mater what we do in terms of outgoing caller ID (using global caller ID or setting based on user session) they are being ignored and the box is sending out the old main phone number and business name. Even if we set the outgoing caller ID to BLOCKED, and then dial a number, it is still sending the old phone main phone number and business name. We have also reset the extensions (polycom IP 331 - i know theyre old, but they work) to back to defaults which doesnt change anything. I am not an expert with asterisk but I am looking to learn more now. I have only ever configured this box using the pbxtra GUI interface. From what I can tell, this data is somewhere deeply ingrained in this box that I dont have access to. As mentioned, I have checked every field for this old information and cant find it anywhere.
- My first question is, how do I login to the box directly, and is there a resource I could read for commands on how to operate asterisk? This is probably going to sound stupid, but do I telnet, use a terminal program of some sort? I just dont know, im a noob to asterisk, but I want to learn/explore. I know this is going to sound like such a silly question to the gearheads on this site.
- My second question is, do you have any idea where this caller id may be originating from? The user again is set to the global caller ID which is our new sip trunk which is installed and working perfectly. I also know that I could override the caller ID through my sip provider, but eventually I will have more than the one trunk I currently have installed and want to control the outgoing callerid based on user session like I used to. I REALLY do not want to deal with Fonality technical support, let alone pay for it. My experience is they have been pretty rude over there and also just from a principle standpoint, I don’t believe I should have to buy a support contract just to change the business name and phone number to use the box with a new business. I have had a lot of success configuring this box using the pbxtra control panel in the past and has never really given me too many problems, but I just cannot find where this data resides, and part of me is thinking that if I can learn how to get into the box itself, I may be able to find where this information is. But as I said, Id like to learn how to explore the box from behind the scenes instead of through the control panel, if that is even possible.