Flash Operator Panel: CLIDNAME not showing on buttons

I copied the panel directory (all the configs) from a system where the person’s name was showing up on the button perfectly. Its not showing the CLIDNAME on the new system’s user buttons however…

here is the entry in op_buttons.cf which works fine in one system but not another:

[AUTO/SIP/.*]
Context=${CONTEXT}
panel_context=users
Extension=${CHANNEL}
Mailbox=${VOICEMAILBOX}
Label=${CHANNEL} ${CLIDNAME}
Icon=1
Starting_Position=1
Server=1

This line should produce a label on the buttons:

Label=${CHANNEL} ${CLIDNAME}

like this on the working box:

204 Gretta Sanders

but it defies me with this on the new system:

204

How can CLIDNAME be not getting assigned a value or not displaying?