We are new to IP PBX and intercom systems and are looking to find a powerful solution for a current project (and future projects). Our question is can Asterisk meet all these specifications with typical hardware / implementation. We would probably try to use speakerphone type hardware at each of the remote call stations and there will be computer (PC windows based) workstations to answer the calls. We have to run over IP connections from the call center all the way to each indevidual intercom. - Thanks
- Each facility shall have the ability to ring a different telephone number.
- Remote intercom call stations shall be furnished at all ticket dispenser, exit machine, and APS. Stations shall include “Press for Assistance” signs and visual/audio verification that assistance has been requested, and that assistance has been dispatched. Intercom system shall comply with current Americans with Disabilities Act requirements.
a. Entire system shall operate without malfunction due to climatic conditions stated herein.
b. The intercom system shall use data communications line to communicate to the master intercom workstation in the DPW communications room.
c. The intercom system shall have a built in auto dialer that can dial a minimum of six different numbers, if first numbers do not answer or are busy.
d. The intercom system shall have the ability to call on outside phone, ring a local phone or alternate between the two.
e. The intercom shall have the ability to forward calls and roll over calls based on the time of day or day of week. Intercom shall automatically switch contact number based on the time of day or day of week.
f. The intercom system shall have the ability to set calls in queues based on first come first serve basis, the next call in line is immediately connected. The system shall indicate location of incoming calls and for queued calls.
g. Intercom shall accommodate two way initiation of conversation.
h. The intercom system shall be programmable by facility, such that different facilities may ring different locations and telephone numbers.
i. The system shall have built in auxiliary outputs for activating devices when the system receives calls and when calls are answered.
j. The system shall have volume control for all remote and master units.
- The intercom shall include reports based on activation by device, response time from attendant, and a time and date stamp of all intercom calls.
- Intercom calls from any device in each facility to master intercom workstation shall have the ability to simultaneously send alert to cell phone, PDA, pager, email, etc. of corresponding on-site attendant via audible or text message.