Dialplans for local and normal calls?

Asterisk Asterisk Support
1

I am trying to figure out how to dial out with 10-digit numbers and 7-digit numbers in addition to my 11-digit (1+area code+number) setup. I cannot seem to get this right. What am I doing wrong? It keeps telling me that the seven or ten-digit number does not exist.

exten => _1NXXNXXXXXX,1,Dial(SIP/nextiva/${EXTEN:1},120)
exten => _1NXXNXXXXXX,n,Hangup()

exten => NXXNXXXXXX,1,Dial(SIP/nextiva/1${EXTEN:1},120)
exten => NXXNXXXXXX,n,Hangup()

exten => NXXXXXX,1,Dial(SIP/nextiva/1910${EXTEN:1},120)
exten => NXXXXXX,n,Hangup()

The first match works, the second two do not appear to work. My old setup is below, which requires a user to dial 9 to get out of the building. It works.

; Old config
;exten => _9XXXX.,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to ${EXTEN:1}$
;exten => _9XXXX.,n,Dial(SIP/nextiva/${EXTEN:1},120)
;exten => _9XXXX.,n,Playtones(congestion)
;exten => _9XXXX.,n,Hangup()
2

Missing _

3

Call me an idiot, I did not catch that. It was a LONG day yesterday. Thanks for the tip, I will make the change now and let you know if it fails to fix my issue. Thank you!

UPDATE

That got me farther, but something isn’t right. If I dial a 7-digit number (local) I get a busy tone every time. If I dial a 10-digit number I get a recording that the number has been disconnected. Again, here is my setup.

exten => _1NXXNXXXXXX,1,Dial(SIP/nextiva/${EXTEN:1},120)
exten => _1NXXNXXXXXX,n,Hangup()

exten => _NXXNXXXXXX,1,Dial(SIP/nextiva/1${EXTEN:1},120)
exten => _NXXNXXXXXX,n,Hangup()

exten => _NXXXXXX,1,Dial(SIP/nextiva/1910${EXTEN:1},120)
exten => _NXXXXXX,n,Hangup()

The “nextiva” is the name of the section of my trunk. Maybe I have the dial section wrong? Below is the “nextiva” section in sip.conf.

[nextiva]
type=friend
secret=<hidden>
username=<hidden>
host=bt.voipdnsservers.com
dtmfmode=rfc2833
canreinvite=no
disallow=all
allow=ulaw
allow=alaw
allow=gsm
insecure=port,invite
fromuser=<this is my ten-digit phone number>
fromdomain=bt.voipdnsservers.com
context=incoming

Thanks for the help.

4

Verbose level 5 logs please. You may also need to enable sip debug output.

5

David, I turned on core verbose 5 and SIP debugging, then tried making half a dozen calls to local numbers, which resulted in a busy tone each time (number was my cellular phone, not busy). The logs show nothing new though. How do I get it to log the new stuff?

If you’re wondering, I logged into the console using “asterisk -r”, then issued “core set verbose 5” followed by “sip set debug on”. I then quit the console and started making 10-digit and 7-digit calls. All 7-digit calls get a busy tone. All 10-digit calls get a recording to check my number and try again.

6

I have it working. It was the dialplan. Assume my cell number is 123-456-7890. First I called the 7-digit version, then the 10-digit version, and finally the 11-digit version. All worked, but the 11-digit one I cannot figure out. It dials 10-digits instead of all 11. It works, but is not correct. Check the logs below. I censored my name, number, and extension in the logs.

[Jul 31 09:47:27] NOTICE[18331] Ext. 4567890:  Dialing out from "Hidden Desk" <X> to 11234567890 through Nextiva
[Jul 31 09:47:43] NOTICE[18336] Ext. 1234567890:  Dialing out from "Hidden Desk" <X> to 11234567890 through Nextiva
[Jul 31 09:48:03] NOTICE[18378] Ext. 11234567890:  Dialing out from "Hidden Desk" <X> to 1234567890 through Nextiva

Here is the current dialplan.

; 11-digit full numbers with country code
exten => _1NXXNXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to ${EXTEN:1} through Nextiva)
exten => _1NXXNXXXXXX,2,Dial(SIP/nextiva/${EXTEN:1},120)
exten => _1NXXNXXXXXX,n,Hangup()

; 10-digit cell-style numbers
exten => _NXXNXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to 1${EXTEN} through Nextiva)
exten => _NXXNXXXXXX,2,Dial(SIP/nextiva/1${EXTEN},120)
exten => _NXXNXXXXXX,n,Hangup()

; 7-digit local numbers
exten => _NXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to 1910${EXTEN} through Nextiva)
exten => _NXXXXXX,2,Dial(SIP/nextiva/1910${EXTEN},120)
exten => _NXXXXXX,n,Hangup()

I am not sure what is up here. Advice?

UPDATE

Fixed it. I forgot to remove “:1” from my variable. All is good now! For others who may need help, here is my dialplan.

; 11-digit full numbers with country code
exten => _1NXXNXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to ${EXTEN} through Nextiva)
exten => _1NXXNXXXXXX,2,Dial(SIP/nextiva/${EXTEN},120)
exten => _1NXXNXXXXXX,n,Playtones(congestion)
exten => _1NXXNXXXXXX,n,Hangup()

; 10-digit cell-style numbers
exten => _NXXNXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to 1${EXTEN} through Nextiva)
exten => _NXXNXXXXXX,2,Dial(SIP/nextiva/1${EXTEN},120)
exten => _NXXNXXXXXX,n,Playtones(congestion)
exten => _NXXNXXXXXX,n,Hangup()

; 7-digit local numbers
exten => _NXXXXXX,1,Log(NOTICE, Dialing out from ${CALLERID(all)} to 1910${EXTEN} through Nextiva)
exten => _NXXXXXX,2,Dial(SIP/nextiva/1910${EXTEN},120)
exten => _NXXXXXX,n,Playtones(congestion)
exten => _NXXXXXX,n,Hangup()

Note that my country is the United States and my area code is 910, hence the “1910${EXTEN}” on the local numbers and the “1${EXTEN}” on the 10-digit numbers. Adjust to your needs and it should work.

7

Your logging level is too low.

Enable the full log in logger.conf. Do core set verbose 5, core set debug 5, and sip set debug on.

8

It is OK now. It works as intended. It was the programming error in my extensions.conf causing the issue. I am now having a problem configuring an IVR, but that is for a new thread. Thank you for the help!