Detect hung-up time for a call-file

Asterisk Asterisk Support
1

I am using call files (to be put to /var/spool/asterisk/outgoing/) to automate a reminders system. So I do not use a “Dial()” command in my extension.
This is the extension I currently use:

[callout] exten => s,1,Set(LANGUAGE()=it) exten => s,n,Set(starttime="${STRFTIME(${EPOCH},GMT,%s)}") exten => s,n,Set(answered="no") exten => s,n,Answer exten => s,n,Wait(2) exten => s,n(play),Background(ks) exten => s,n,Wait(15) exten => 1,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%s)}" "${ID}" "Y") exten => 1,n,Playback(my-thanks_yes-\${GENDER}) exten => 1,n,Playback(my-goodbye-\${GENDER}) exten => 1,n,Set(answered="yes") exten => 1,n,Hangup() exten => 2,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%s)}" "${ID}" "N") exten => 2,n,Playback(my-thanks_no-\${GENDER}) exten => 2,n,Playback(my-goodbye-\${GENDER}) exten => 2,n,Set(answered="yes") exten => 2,n,Hangup() exten => 3,1,Goto(callout,s,play) exten => i,1,Playback(my-invalid-\${GENDER}) exten => i,n,Goto(callout,s,play) exten => t,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%s)}" "${ID}" "T" "${REASON}" "${answered}") exten => t,n,Playback(my-goodbye-\${GENDER}) exten => h,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%s)}" "${ID}" "H" "${REASON}" "${answered}") exten => failed,1,system(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%s)}" "${ID}" "F" "${REASON}" "${answered}")
Would it be possible for my extension to detect the elapsed time (for not-answered calls) from the first ring to the hang-up?

2

I’m not sure if that’s the right way to achieve this, but you might try using local channels: Instead of originating a call to SIP/something (or whatever technology you’re using) you could originate with Local/exten@context and in that context dial the device you want.

3

Thanks for your answer.
Could you please clearify to me this approach? Or point me to some example of this? Or where can I find some documentation?
It sounds very promising to me…
Thanks again.

Marco

4

In a sample .call file you basically have:

Channel: SIP/peer Context: call Exten: 123

now instead of using SIP/peer you could use Local, like this:

Channel: Local/555@callfile Context: call Exten: 123

and then

[callfile]
exten => 555,1,Noop
exten => 555,n,Dial(SIP/peer)
exten => 555,n,...
5

I see, thanks!
I suppose, for “SIP/peer” in the call extension I will use a variable set in the call file with the real channel to call… Right?
And i do not fully understand “Context: call”, nor “Exten: 123”…

6

I will explain you how you do is, just little bit change.

now instead of using SIP/peer you could use Local, like this:
Call File

    Channel: Local/555@callfile
    Setvar:DNUM=9999

and then

Dialplan

    [callfile]
    exten => 555,1,Noop
    exten => 555,n,Dial(SIP/${DNUM})

Regards

Ketan

7

Thanks!
I have now a new problem… :frowning:
After I Dial(${NUM},10), and after the callee answers, I would like to playback a background voice message, asking to press #1, or #2, or #3, etc…
This is my extension:

[callfile]
exten => 555,1,Noop()
exten => 555,n,Set(LANGUAGE()=it)
exten => 555,n,Set(starttime="${STRFTIME(${EPOCH},GMT,%s)}")
exten => 555,n,Dial(${NUM},10)
exten => 555,n,Wait(2)
exten => 555,n(play),Background(my-message)
exten => 555,n,Wait(15)
exten => 1,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%
exten => 1,n,Playback(my-thanks_yes-\${GENDER})
exten => 1,n,Playback(my-goodbye-\${GENDER})
exten => 1,n,Set(answered="yes")
exten => 1,n,Hangup()
exten => 2,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%
exten => 2,n,Playback(my-thanks_no-\${GENDER})
exten => 2,n,Playback(my-goodbye-\${GENDER})
exten => 2,n,Hangup()
exten => 3,1,Goto(ks,555,play)
exten => i,1,Playback(ks-invalid-\${GENDER})
exten => i,n,Goto(ks,555,play)
exten => t,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%
exten => t,n,Playback(my-goodbye-\${GENDER})
exten => h,1,System(log "${starttime}" "${STRFTIME(${EPOCH},GMT,%
exten => failed,1,system(log "${starttime}" "${STRFTIME(${EPOCH},

This is my call file:

Setvar: NUM=SIP/6001
Setvar: GENDER=F
Channel: Local/555@callfile
MaxRetries: 5
RetryTime: 3600
WaitTime: 45
Extension: 555
Priority: 1
Archive: No

Now what I get is: the number is called. When answered, I get a “free line” tone. When answering again, I hear a nice music playing… Sorry, I cant figure out what I’m missing…
Thanks again!

8

Make it like this:

Setvar: NUM=SIP/6001 Setvar: GENDER=F Channel: Local/555@callfile MaxRetries: 5 RetryTime: 3600 WaitTime: 45 Extension: message Priority: 1 Context: callfile Archive: No

exten => message,1,Wait(2)
exten => message,n,Answer
exten => message,n(play),Background(my-message)
exten => message,n,Wait(15)
9

Hi!
Why “555” in the “Channel” ?
But, above all, I already had a working configuration without the Dial() command, I asked how to use the Dial() command to have the ${DIALSTATUS} variable set, to be able to detect the time span since the answer to the hung-up…