Connectivity issue with sip

Asterisk Asterisk SIP
1

hello all

I am using asterisk 16.8.0 when I create sip accounts my softphone cannot connect to the server but when I use the pjsip driver the connection is established.
here is the error message when the sip is used :
[2020-03-19 05:15:51] NOTICE[1959]: res_pjsip/pjsip_distributor.c:676 log_failed_request: Request ‘REGISTER’ from ‘“101” sip:101@10.225.20.114’ failed for ‘10.225.20.64:53096’ (callid: 102651NTJiYjU4NzRhYWE3ZDUxYTA4NjlkNWNiOWM0ODBhMmU) - No matching endpoint found
[2020-03-19 05:15:51] NOTICE[1959]: res_pjsip/pjsip_distributor.c:676 log_failed_request: Request ‘REGISTER’ from ‘“101” sip:101@10.225.20.114’ failed for ‘10.225.20.64:53096’ (callid: 102651NTJiYjU4NzRhYWE3ZDUxYTA4NjlkNWNiOWM0ODBhMmU) - Failed to authenticate

I do not understand can you help me

2

A REGISTER request came in for endpoint “101”. No endpoint was found matching that. What is your actual configuration?

3

you are talking about which configuration that of the users?

4

The PJSIP configuration. It appears it is either invalid or incorrect for what you are trying to achieve.

5

when i use the configuration of the users with pjsip the softphone connects without problem but when i create users with this configuration the softphone does not manage to connect.

[101] (template)
Callerid = “John Doe” <101>
Secret = secretjd
Mailbox = johndoe@example.com

6

That configuration is invalid. With such limited information it reads as if you are trying to use chan_sip configuration directly in chan_pjsip, which does not work.

7

this is the chan.sip that you want to use.

8

If you plan to use chan_sip you should disable chan_pjsip first (or get it to use some other port number)

9

how to disable chan_pjsip

10

Go through the section “Disabling res_pjsip and chan_pjsip” on this link.

11

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