Hi,
I’m using Asterisk 1.8.20.0 (the freepbx build) with CEL logging activated. I’m using CEL because in our pbx we have different queues and trunk serving different customers (we are na inbound call center) and we need detect when we have to bill customers or not.
I’m facing an issue with the call transfer, for example I have:
- call entering a queue
- operator answer the call
- operator make an outgoing call to reach the customer
- operator put in communication the ingoing call with the outgoing
this result in various channel to be created/destroyed, and I’m using bridge events to detect what is going on with the call. In this case I have (I’ve hidden CHAN_START,ANSWER and HANGUP events because they have no useful information in this case):
+--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+
| id | eventtype | eventtime | exten | context | channame | appname | appdata | peer |
+--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+
| 965224 | BRIDGE_START | 2013-06-10 10:15:18 | 20 | ext-queues | DAHDI/i1/96034296-30a3 | Queue | 20,t,, | Local/1004@from-queue-00019c34;1 |
| 965226 | BRIDGE_START | 2013-06-10 10:15:18 | s | macro-dial-one | Local/1004@from-queue-00019c34;2 | Dial | SIP/1004,"",trM(auto-blkvm) | SIP/1004-000040ce |
| 965340 | BRIDGE_UPDATE | 2013-06-10 10:16:08 | s | macro-dialout-trunk | Local/1004@from-queue-00019c34;2 | Dial | IAX2/issuegroup/110,300, | IAX2/issuegroup-17175 |
| 965513 | BRIDGE_END | 2013-06-10 10:18:15 | 20 | ext-queues | DAHDI/i1/96034296-30a3 | Queue | 20,t,, | Local/1004@from-queue-00019c34;1 |
| 965515 | BRIDGE_END | 2013-06-10 10:18:15 | s | macro-dialout-trunk | Local/1004@from-queue-00019c34;2 | Dial | IAX2/issuegroup/110,300, | IAX2/issuegroup-17175 |
+--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+The first BRIDGE_START is the connection between the inbound call (DAHDI/i1/96034296-30a3) and the local phone (Local/1004@from-queue-00019c34;1), the second BRIDGE_START is the connection between the local phone (Local/1004@from-queue-00019c34;2) and the outgoing call (SIP/1004-000040ce) that is going out by a IAX trunk.
After that I have a BRIGDE_UPDATE event where no field make me know which channel is being updated, I only have the channame (Local/1004@from-queue-00019c34;2) that is the channel being bridged out and the outgoing channel (IAX2/issuegroup-17175), but I have no information that in fact the ingoing call (DAHDI/i1/96034296-30a3) is being bridged to the outgoing channel.
I have no other event (TRANSFER or something like that) to know what is going on.
In my cel.conf I have:
apps=queue
events=CHAN_START,CHAN_END, APP_START,APP_END, ANSWER,HANGUP, BRIDGE_START,BRIDGE_END,BRIDGE_UPDATE, BLINDTRANSFER,ATTENDEDTRANSFER,TRANSFER, PICKUP, FORWARD, PARK_START,PARK_END, LINKEDID_END
Should I change something in my configuration or it’s wrong to rely on bridges to follow a call? What kind of event should I follow to be sure to catch where the call is going?
Thank you