Let me explain the scenario,
I have agents defiened in the agents.conf
I have 3 queues defined in the queues.conf
Sip phone defined in the sip.conf
And the dialplan configured accordingly in extension.conf
Agent will logged in and waiting in the queue. The moment agent enter in the queue, there is a default moh is played. Probably this is asterisk dafault behaviour. I want to change it to silent when agent enter in the queue. It is not practical in callcenter environment where agent hearing moh.
How to achieve the above ? I have tried doing musicclass set to none but it doesnot help. Any suggestion ?