Calls completed but with billsec 0

Asterisk Asterisk Support
1

I have a Asterisk server that use the field billsec in CDR table to make bills for my customers but I am with problem, some calls are arriving without time, has bilsec equal zero, as the example bellow I have a call that I made and was completed but in the CDR registred NO_ANSWER and billsec 0.

uniqueid, calldate, clid, src, dst, dcontext, channel, dstchannel, lastapp, lastdata, duration, billsec, disposition, amaflags, accountcode, userfield, peeraccount, linkedid, sequence

‘1537365147’, ‘2018-09-19 10:52:27’, ‘“Solaris Telecom” <551935139078>’, ‘551935139078’, ‘5519981605081’, ‘outbound-routes’, ‘PJSIP/47001006-00000948’, ‘PJSIP/voxBeam-00000949’, ‘Dial’, ‘PJSIP/00111025519981605086@voxBeam,60/nj,tT’, ‘22’, ‘0’, ‘NO ANSWER’, ‘3’, ‘’, ‘’, ‘’, ‘1537365147.2392’, ‘2859’

Can anyone give information why it’s happen?

2

The call wasn’t answered so there’s no billable time to it.

3

The call was answered because I made it, talked some seconds and turn off.

4

You’d need to show the console output and the SIP signaling to be certain that it was actually answered as seen by Asterisk.

5

Jcolp,
Sorry, but I don’t have the Console log, I was not logged, is possible save the console log in a file with others logs?

Regards,
Leandro

6

Logging settings are configured in logger.conf

7

console is enabled: console => notice,warning,error,debug

but doesn’t show in the logs all informations like ANSWER and NO_ANSWER that shows in console interface when I access with verbosity 3 with “asterisk -rvvv”

8

That line controls the console. There would be another line for files. If you want to log verbose messages then it would be “verbose” to the file.

For example,

full => notice,warning,error,debug,verbose,dtmf,fax
9

I have the verbose selected for full fine logs but not registring the content as the command “asterisk -rvvv” tried to set the core set verbose 3 and as the same not registred in the log file.