Hope you all are doing well.
I have installed Asterisk 13.22.0 and run Asterisk over there, I have successfully making incoming and outgoing calls, but one issue I have faced on yesterday that was CDR(billsec) is not working I have checked so many searches but no success.
Let me brief you the problem statement :
when end user will call on Virtual number that number already mapped with the Asterisk Server, once incoming call get connected we are capturing incoming call date time before an IVR play after played IVR we are capturing again call date time. Incoming call get transferred to Agent [via SIP/Phone Number ], now agent will pick the call, conversation take place between agent and customer via Asterisk Server and we are saving all call recording for each customer
Now once call get disconnected we are getting same duration value i.e CDR(start), CDR(answer) and CDR(billsec)
Please have a look why I’m getting same value in CDR(start, answer and billsec)
I’m using Asterisk 13.22.0